KEY AREAS OF RESPONSIBILITY? Answer incoming calls and respond to customer’s emails? Management and resolve customer complaints? Identify and escalate issues to the Technical Support Manager? Provide product and service information to customers? Research required information using available resources? Research, identify, and resolve customer complaints using applicable software? Process tickets per received call/query? Route calls to appropriate resources? Document all call information according to standard operating procedures? Recognize, document, and alert the management team of trends in customer calls? Follow up customer calls where necessary? Upsell products and services by forwarding such to the National Sales Manager? Complete call logs and reports? Other duties as assigned by the Technical Support Manager
Technical Support:? Where required, provide technical support directly with customers in conjunction withTechnical Support staff.? Ensure availability of product data and technical specifications for customers? Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.? Install applications, hardware, parts, and/or equipment when deemed necessary.? Other tasks that you may be required to perform as directed by your technical supportmanager.
ACADEMIC AND TRADE QUALIFICATIONS
National Diploma (Electronic Engineering) or S4 Electrical Engineering graduate.
A-plus: Computers
Graduate with National Diploma in Electronic Engineering NQF6.
WORK EXPERIENCE AND SKILLS
Preferably 2 years in radio frequency and/or electronics securityindustry.
Training will be provided.
Computer literate – Microsoft Office.
Desired Skills:
- Electronics
- Security
- s4
- electronic engineering
About The Employer:
Client is a market-leading South African designer, developer and distributor of specialized security communication equipment and infrastructure.