Fraud Prevention Manager
KEY RESPONSIBILITIES
Support the Fraud Prevention Team as the Subject Matter Expert on operational matters. As the Fraud Prevention Manager, you will be responsible for the team of Fraud Prevention Agents, for setting up alerts, antifraud workflows and responsive reaction measures, analysing customer behaviour and fraudulent activities. Play a key role in collaboration with other internal departments, particularly with sports betting software. Investigate, classify and prioritise various forms of fraudulent users and payment concerning activities.

Fraud:
Management of the Fraud Prevention Team and responsible for the developing and delivering a modern and agile fraud strategy to protect the business
Provide effective performance feedback with the team
Establish proactive internal procedures on risk and fraud controls and strategy
Implement transaction monitoring systems with the intention of detecting any suspicious and/or fraudulent trends as early as possible
Analyse metrics and set relevant processes
Develop fraud prevention management reports and track loss/gain due to fraud
Understand and analyse trends for cross channel fraud and revenue recovery
Ensure that the Fraud Prevention team meets daily & monthly SLAs
Prepare internal due diligence reports from data gathered
Identification of potential business risk
Measuring and analysing results
Determine fraudulent activity and act according to internal agreed procedures
Providing independent assurance that an organisation’s risk management, governance and compliance processes are operating effectively
Conduct effective investigations on customers betting behavior and detect link connections between them
Cross linking of fraud cases, building and enhancing fraud databases and work smartly by using proactive models to detect, prevent and identify syndicates or a fraudster
Investigate, classify and prioritise various forms of fraudulent users and payment concerning activities.
Play a key role in collaboration with other internal departments, particularly with sports betting software Investigate alerts (internal & external) with proper analysis
Perform proactively checks on customer’s transactions through specified procedures
Monitor and detect fraudulent activities and act accordingly
Handle professionally related internal and external queries
Monitor carefully internal procedures to be compliant with legislation
Carry out examinations on all operations to ensure compliance and adherence
Implement transaction monitoring systems with the intention of detecting any suspicious and/or fraudulent trends as early as possible
Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently
Ensure that all existing business customers and related parties are periodically screened in accordance with regulatory requirements.
Oppose and avoid high-risk scenarios, specify and analyse internal control and risk management techniques to defend operation from fraudulent attacks
Establish risk and fraud avoidance measures; Monitor and authenticate customer registrations
Keeping up to date with fraud trends and educate stakeholders of potential risks
Monitor and analyse customers’ attitudes
Communicate possible and actual fraudulent attacks to other answerable employees and departments
Determine weaknesses and vulnerabilities
Provide monthly, quarterly and yearly MI on fraud incidents, fraud types and actual/potential losses
Regularly research information concerning online fraud threats

Management:
Manage a team of Fraud Prevention Agents in a high risk environment
Recruitment & Selection of Fraud Prevention Agents to meet operational goals
Provide oversight and direction to the employees in the operating unit in accordance with the organisation’s policies and procedures
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution, which includes defining KPI’s/KPA’s, goal setting, feedback, and performance development planning.
Lead employees to meet the organisation’s expectations for productivity, quality, and goal accomplishment.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
Managing the daily operational requirements of Fraud team
Oversee the operations and tasks of the Fraud team and consistently monitor efficacy and efficiency
Supervision and management of fraud best practices to ensure that the business is compliant with regulatory requirements
Deliver effective knowledge transfer to engender a productive culture of through training and education
Keeping the team and relevant stakeholders up to date with regulatory changes and requirements
Oversight and management of the customer interaction process, including implementation, messaging, interaction and reporting.
Attending internal stakeholder meetings as required and keeping relevant teams informed of business requirements and updates

Training:
Development and maintenance of fraud prevention training courses and workshops, both general awareness annual courses, and advanced team specific courses on compliance, processes, procedures, and reports
Completing quality checks of the effectiveness of the first-line policies, procedures and controls and driving continuous improvement that helps the effectiveness of providing an excellent customer experience
Offer guidance on the adherence of regulatory requirements and identify gaps in knowledge, training or process
Responsible for teams’ continuous development of both the team as well as self, via ongoing training/continuous improvement and self-development

Interested?
To apply for this opportunity, submit your detailed and updated CV with cover letter / profile to theresa#geotech DOT co DOT za

Desired Skills:

  • Management
  • Online Fraud Prevention
  • Digital Fraud Prevention
  • Mitigation of Fraud

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Certificate

Learn more/Apply for this position