Position Description:

The TFG Labs User Experience team is expanding to support TFG’s digital transformation, and we’re looking for exceptional people with a mix of skills including strategy, UX and UI design, service design, interaction design and branding. We’re a customer-first team that focuses on user-centric design, data driven decisions and creativity to build engaging and delightful user experiences while simplifying complex business processes at the same time.

We work in cross-functional teams with product managers, engineers and stakeholders to solve meaningful customer problems – from ideating through prototyping and user testing to measuring performance once live.

What can you expect?

We’re looking for an experienced Senior UX Designer with expert capabilities in user experience and interaction design. The Senior UX Designer will help create exceptional user flows, patterns and material guidelines across all our surfaces including native apps, responsive websites, CMS and store engagement. The Senior UX Designer builds impactful product experiences that strike a balance between the consumers’ intent and the business’s needs.

The ideal candidate will thrive in a fast work environment that requires strong independent problem-solving skills and innovative thinking, coupled with team collaboration and open communication. The individual is both highly analytical and creative, and consistently demonstrates superb design, writing and presentation skills while working on multiple projects at the same time. This individual is confidently able to justify data driven design decisions based on a thorough understanding of user-centered design methodologies.

An amazing opportunity, with the ability to influence the user experience and product strategy along the way – it’s your opportunity to make a difference.

What will you be doing?

You’ll be a customer advocate throughout the creative process and support our product managers to build innovative and delightful products.

Discover unmet product needs and identify opportunities to make them more delightful and usable. Drive user research and testing along the customer journey to discover pain points and needs.

Define and break down the complexity of various user flows into a seamless and enjoyable experience. Define problem statements using the generated insights to make sure we’re working on the right problems and opportunities.

Design inspiring user-centered solutions in the TFG Design System. Bring concepts to life by iteratively creating prototypes at all levels of fidelity. Leverage user frameworks and data to identify opportunities to reduce complexity and simplify the user journey.

Deliver the best designs by working closely with the product and engineering teams to guide them through to implementation. Provide excellent and clearly detailed documentation of designs to engineers.

What you need to be successful:

  • Eight or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions across multiple ecommerce platforms.
  • A Bachelor’s degree in a relevant field would be beneficial.
  • Proven experience in UX software and tools such as Sketch, Figma, Axure, Adobe, Miro, Zeplin, Google Optimize, Hotjar is a must.
  • Extensive experience in using UX design principles to design intuitive solutions and solve complex UX design problems or business processes, and a deep understanding of mobile-first and responsive design.
  • A solid understanding of user-centered design principles, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Strong communication, interpersonal, and analytical skills including the ability to present design processes, concepts and solutions clearly and persuasively to colleagues, partners, stakeholders and senior executives.
  • Be excited about collaborating closely with teams and other stakeholders (internal or external).
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment.
  • Comfortable moving between platforms, and upcoming technology projects, to create experiences with multiple user touchpoints on different platforms and devices.

Please include your portfolio in your application to show recent innovative designs and flows.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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