The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Senior Support Technician is to provide second line support for all staff and students at our educational facility. A Senior Support Technician is responsible for resolving complex support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands. Provides research and support for new technologies to be used within our environment. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone and self-service.
Duties and Requirements:
- Experience of Hardware Maintenance.
- Experience of Software installation and Configuration
- Experience of Computer Imaging (cloning) systems
- A clear understanding of NTFS file and folder permissions
- Experience of working in a school/educational environment.
- Ability to understand user requirements and to assess real needs, likely outcomes, and determine cost-effective solutions.
- Strong communication, presentation and people-handling skills at all levels.
- Aptitude for problems solving.
- Excellent fault finding and diagnostic skills
- Excellent standards of personal conduct
- Service oriented.
- Aspirations for further career development
- Troubleshoot hardware, software and network operating systems
- Provide orientation to new users regarding the use of IT systems
- Sensitise staff about potential uses of IT resources
- Introduce staff to new and potential uses of IT to improve their functions
- Provide “over the shoulder” training and support on request
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources
Minimum qualifications :
- A+, N+, MCSE, CCNA, CCNP
- 5 Years support experience in a senior role
- IT Degree will be an advantage
- Google classroom and D6 will be an advantage
About The Employer:
Well established healthcare solutions provider based in Pretoria.