Position Purpose:

Responsible for the effective gathering, analysis, and validation of business requirements. Negotiate and agree business requirements with the business and communicate these to the IT teams / Project teams.


  • 3 Year Degree/Diploma
  • 2 Year FTI Diploma – desirable

Job objectives:

To understand the current business environment:

  • Analyze and understand the current business environment
  • Analyze and understand the current business strategies
  • Understand the current trends and developments in the industry

To identify and understand business requirements:

  • Work with user departments in the identification and documentation of user requirements
  • Assess and document the business implication of user requirements to the business process involved
  • Propose and document process improvements where appropriate
  • Define business rules and guide the implementation of these rules in the development of the various application systems

To determine a suitable solution to business needs/requirements:

  • Works closely with System Analysts and Project Managers to design and implement solutions
  • Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
  • Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented

To deliver the required solution:

  • Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organization
  • Define scope of solution and ensure understanding of scope by business user
  • Review technical solutions and As-Is business processes against business requirement specification
  • Documenting and evaluating required data and information
  • Facilitate and co-ordinate User Acceptance Testing
  • Understand, document and escalate project risks
  • Liaise with other project areas to co-ordinate interdependencies and resolve issues

To train business users:

  • Render support and facilitate sessions for end-users, including training where applicable

To continuously support the business environment:

  • Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, and current trends and developments in the technology field

To lead, mentor and coach junior and intermediate BAs within the stream:

  • Assist Senior Business Analyst to monitor portfolio activities
  • Coaching and mentoring for the domain stream BAs in BA tools and processes
  • Provide input to strategic planning and setting of goals objectives
  • Prioritize business requests
  • Understand interdependencies across capability areas


  • 5+ years Business Analysis experience within retail and point of sale
  • Relevant Technical and business acumen in Point of Sale / Service Systems
    • Exposure to Endless Aisle, Digital receipts, Queue Busting, Bring your own device, QSR Hospitality and Self-Checkouts
    • Requirement Traceability Management
    • Business Process/ Capability impact assessment
    • Exposure to Non-RSA environment

Knowledge and skills:

  • 5+ years In-depth knowledge of retail and point of sale
  • Non-RSA/ Africa Fiscal Legislation knowledge
  • RSA VAT/ Fiscal Legislation knowledge
  • Aris Modelling
  • Business Analysis
  • Formal training in business analysis and design methodologies
  • Experience in participating in projects
  • Solid track record in successful delivery in the BA environment
  • Commercial and business understanding of the broader retail industry will be advantageous.

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