JOB PURPOSE
The purpose of this position is to manage and develop a central data source for Business Intelligence across Merchants.
KEY PERFORMANCE AREAS
System development and management
Plans and develops a single automated platform for all Business Intelligence across Merchants.
Analyzes business requirements and ensures the database platform is stable, functional and available
Equips all operations to utilize the system and interpret the information it provide
Documents all system processes, policies and procedures related to databases and statistical information ensuring standardisation across Merchants
Reporting
Develops and automates reports that indicate the Merchants organisations performance
Creates reports which facilitate decision-making for Merchants
Facilitates the process of information analysis and report development for the Business units
Identifies best practices in report design and automation
Researches business intelligence tools that are appropriate for Merchants
Provides business intelligence support to enable Business Improvement
People Management
Leads by example in living the values of the organisation
Ensures the department is fully equipped to handle the work load and distribute work flow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters team work and co-operation amongst team members
Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
Ensures appropriate staffing and action accordingly
Identifies need for creation of position and forward recommendation to direct manager and HR
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding valueadded performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development
Career Pathing and Succession Planning
Identifies, manages and develops talent
Performance Management
Sets direct reports quantitative and qualitative performance objectives and
ensure individual performance objectives are in place and reviewed to
meet organisational and individual needs
Ensures bi-annual performance reviews take place with direct reports,
identifies poor performance and takes corrective action
KNOWLEDGE
B.Comm Information Systems or BSc Computer Science
5-8 years Business Intelligence design experience including 2 yrs Data warehousing automation experience
3 yrs SQL experience
Desired Skills:
- SQL
- Business Intelligence
- Business Intelligence Development
- Business Intelligence Design
- Data Warehousing
- Data Warehousing Automation
About The Employer:
Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences.
We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.