Well established IT Company is looking for an IT Support Technician based in Durban
Essential Competencies
- A minimum of 3 years’ working experience as an IT Support Technician and directly supporting end-users, both face-to-face and remotely
- A minimum of 3 years’ experience troubleshooting and upgrading desktop / workstation and server hardware
- A minimum of 3 years’ experience installing, maintaining, and supporting corporate network environments (LAN & WAN)
- Helpdesk and field experience is essential for the role
- Comprehensive knowledge of Windows and Apple operating systems
- Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
- Windows Server and SBS operating systems
- Microsoft Office 365 and Azure experience
- Microsoft Office application suite
- Advanced networking – routers, access points, switches & firewalls
- VPN and WAN setup / support
- Microsoft Exchange Server
- Driver’s license
- Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
Advantageous Skills
- Other cloud-based technologies
- Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
- Linux operating systems
- MCSE or equivalent
- VMware & Hyper-V
Key Responsibilities
- Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
- Provide technical support in terms of hardware, software, systems, and administration
- Ensure expected service levels and response times are adhered to
- Follow the company processes to effectively escalate matters with effective resolutions
- Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
- Provide after-hours support on rotation with the team
If you meet the above requirements and wish to apply, please email your CV to [Email Address Removed]
Due to the high volume of applications received, only shortlisted candidates will be contacted. Should you not hear from us within (1) week following your application, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions
Desired Skills:
- IT Support Technician
- knowledge of Windows and Apple operating systems
- Android and iOS platforms
- VPN and WAN setup / support
Desired Work Experience:
- 2 to 5 years