Duties and Responsibilities –

  • Act as a mentor for the Helpdesk Technician and share knowledge in order to up- skill the individual
  • Assist users with mobile and remote connections and communications
  • Assist with third party connections up to platform level
  • Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services
  • Execute on the employment contract and at a minimum perform the tasks described in this job description
  • Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Sage, Microsoft, EMC, Data Domain, etc
  • Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time
  • Maintain and manage Microsoft System centre components installed
  • Maintain the Server room environment both operationally and physically
  • Operate helpdesk and log calls
  • Maintain and action asset movement tasks, such as tagging, transfers, and disposals.
  • Operate within an SLA between business and IT
  • Perform daily, routine and periodic tasks such as removing backup tapes completing daily check logs and files, and provide reports to Senior Network admin on schedule
  • Rotate job roles with the Helpdesk support
  • Rotate job roles with the Network and Server support
  • Take instruction on ad hoc tasks from senior administrator as and when required to meeting the requirements.
  • Support users with login and passwords
  • Set up and configure workstations and servers when needed, as well as perform routine maintenance
  • Support users with windows issues
  • Windows Server support (VMware and HyperV)
  • Qualifications –
  • Suitable IT qualification.
    • At least 5 years’ experience in network administration and related functions
    • Certification in disciplines such as Cisco CCNA, CompTIA Network+ or Microsoft certifications in Windows Server and Windows Client
    • Microsoft Windows Server 2016, 2019- Highly skilled
    • Microsoft Active directory – Highly skilled
    • Hyper V management – Highly skilled
    • DHCP, DNS – Highly skilled
    • Microsoft Office 365 – Highly skilled
    • Linux – Highly skilled
    • Meraki and Checkpoint firewalls – medium
    • Microsoft Teams – medium
    • Backup management (Data Protection Manager) – medium
    • Microsoft Azure – Highly skilled
    • VOIP Telephony – bonus
  • Knowledge/Experience/Skills/Requirements
    • Excellent communication and writing skills
    • Ability to work with all levels of business – from shop floor to executive
    • Strong analytical capabilities
    • Strong attention to detail, with focus on proactive steps in order to minimize unnecessary comebacks.
    • Have a creative mindset- DR Systems understanding- SNMP knowledge

Desired Skills:

  • CISCO CCNA
  • COMPTIA Network+
  • Windows Server and Windows Client
  • Microsoft Windows Server 2016 and 2019
  • Microsoft Active Directory
  • HyperV Management
  • DHCP
  • DNS
  • Microsoft Office 365
  • Linux
  • Meraki and Checkpoint Firewalls
  • Micorosft Teams
  • Data Protection Mamagement
  • Microsoft Azure
  • VOIP Telephony

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Diploma

About The Employer:

– Duties and Responsibilities – Act as a mentor for the Helpdesk Technician and share knowledge in order to up- skill the individual
– Assist users with mobile and remote connections and communications
– Assist with third party connections up to platform level
– Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services
– Execute on the employment contract and at a minimum perform the tasks described in this job description
– Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Sage, Microsoft, EMC, Data Domain, etc
– Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time
– Maintain and manage Microsoft System centre components installed
– Maintain the Server room environment both operationally and physically
– Operate helpdesk and log calls
– Maintain and action asset movement tasks, such as tagging, transfers, and disposals.
– Operate within an SLA between business and IT
– Perform daily, routine and periodic tasks such as removing backup tapes completing daily check logs and files, and provide reports to Senior Network admin on schedule
– Rotate job roles with the Helpdesk support
– Rotate job roles with the Network and Server support
– Take instruction on ad hoc tasks from senior administrator as and when required to meeting the requirements.
– Support users with login and passwords
– Set up and configure workstations and servers when needed, as well as perform routine maintenance
– Support users with windows issues
– Windows Server support (VMware and HyperV) Qualifications – Suitable IT qualification.- At least 5 years’ experience in network administration and related functions- Certification in disciplines such as Cisco CCNA, CompTIA Network+ or Microsoft certifications in Windows Server and Windows Client- Microsoft Windows Server 2016, 2019 – Highly skilled- Microsoft Active directory – Highly skilled- Hyper V management – Highly skilled- DHCP, DNS – Highly skilled- Microsoft Office 365 – Highly skilled- Linux – Highly skilled- Meraki and Checkpoint firewalls – medium- Microsoft Teams – medium- Backup management (Data Protection Manager) – medium- Microsoft Azure – Highly skilled- VOIP Telephony – bonus Knowledge/Experience/Skills/Requirements – Excellent communication and writing skills- Ability to work with all levels of business – from shop floor to executive- Strong analytical capabilities- Strong attention to detail, with focus on proactive steps in order to minimize unnecessary comebacks.- Have a creative mindset- DR Systems understanding- SNMP knowledge

Learn more/Apply for this position