This role, is a part of the Global Technical Support Team which is responsible for supporting our global customers remotely on a 24x7x365 basis, following a shift pattern.

Qualifications:
Ideal would be a Degree or Diploma in Information Systems ( IT related)
CCNA
Security qualification such as : Security+, FortiGate, Palo Alto, Check Point
Min 1 -2 years Experience with the following:
Troubleshooting network issues – wired and wireless Understand Network fundamentals – VLAN’s, Setting up VPN, Configure Network switches
Firewalls – Setting up, troubleshooting and upgrading ( Palo Alto, FortiGate, Checkpoint etc)
Experience on SIEM – Security Information Event Management System
End point security (enterprise) Palo Alto Cortex XDR, McAfee, CISCO, Trend Micro, etc
Be willing to work shifts

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