Job Purpose:
To provide effective support of applications in the company environment; to provide system analysis and design and administration support; to implement and manage an effective application testing and quality management framework. Provide Services Assurance and Quality Management of all ICT services to the ICT clients.


  • Minimum Qualification:
  • National Diploma in IT or equivalent NQF level 6 related qualification
  • Ideal Qualification:
  • Degree in IT
  • Experience:
  • 5 Years Developer/ Application support or equivalent Experience

• Designs new ICT Solutions by analysing requirements
• Constructing workflow charts and diagrams, studying system capabilities and writing specifications
• Improves systems by studying current practices and designing modifications
• Recommends controls by identifying problems and writing improved procedures
• Maintains system protocols by writing and updating procedures
• Promoting business process improvement
• Assist in developing change request document for current systems in response to demand and change

• Liaise with various process owners and super users and external suppliers
• Liaise with external clients on projects

• Test new databases and configure new software and applications that work off that database
• Participate in Project Management life cycle responsibilities
• Attend to project progress meetings and tasks allocated in the project teams
• Assist in production of project documentation as it relates to system analysis
• Develop and maintain system and database development polices and standards
• Identify, devise, and implement security measures with regard to viruses and other threats

• Produce the necessary reports in accordance with business process
• Adhere to company standards set for database administration and system development and support
• Adhere to all commpany policies and procedures
• Ensure all business processes under design are compatible with database structures

• Act as the ICT Business relationship manager to the Business Units;
• Identifying customer needs and ensuring that the ICT Department is able to meet these needs with an appropriate catalogue of services
• Work closely with the Operations Manager to ensure that Service Level Agreements are met
• Provide independent quality management of services standards
• Identify and introduce continues improvement mechanisms
• Manage the Service Portfolio, documentation of IT services desk Procedures and services catalogue
• Ensure processes exist for Change Management,
• Oversight of Services Desk System
• Seeks to add value through proactive delivery of new solutions & services
• In addition, you will be responsible for development & maintenance of the Continual Service Improvement Plan for delivery of services

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