Our client has a position available in their organization for a IT Helpdesk Administrator based in Cape Town.

Minimum Requirements:

  • Matric / Grade 12.
  • Minimum of 2 years’ relevant work experience.
  • Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS.
  • Knowledge of Auto Task.
  • Good knowledge of Desktops, Laptops, Printers, Network Copiers.
  • Own reliable transport.
  • This position requires working overtime when required; when monthly report is not completed on time.
  • Clear credit record.
  • Clear criminal record.

Desired Attributes:

  • Detail orientated.
  • Task focused.
  • Proactive.
  • Disciplined.

Main Duties:

  • Call logging process on Auto Task.
  • Distribute tickets to engineers and technicians.
  • Assist with fieldwork as requested by engineers.
  • Maintain a log of all work performed and processed.
  • Manage client retainer and tickets.
  • Validations of engineer travel claims.
  • Prepare quotes for technical.
  • Keep record of project hours.

If you are not contacted within two weeks of applying, please consider your application unsuccessful.

Learn more/Apply for this position