We are looking for candidates that works within a retail industry within the financial services/banking space/Point of Sale, not necessarily within a financial services industry. Experience in many of the following VAS services: Wallet Money Transfers Saving and Gift cards Insurance Airtime and Data Bills and Tickets

Purpose of the Job

The Business Analyst has to ensure that efficient and cost effective business solutions and processes are in place to address business needs/requirements. The role facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements.

Job Objectives

1. Information Seeking and Analysis

Analyse and understand the current business environment and strategies

Understand the current trends and developments in the retail industry

Requirement elicitation

2. Leadership, Facilitation and Influencing

Gaining knowledge within specific area and sharing of that knowledge across the team. This includes interviews, presentations

and workshop facilitation with both business & IT

3. Building and Maintaining Relationships and Communication Lines

To build and maintain a trust relationship with business users – by delivering what was promised and providing solid knowledge

and support.

4. Theoretical knowledge and application

Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of

the organisation (including feasibility and business benefits).

5. Time Management

To delivery required tasks and documentation on time, and within agreed timelines



3 year Degree/Diploma


FTI Diploma


5 years of experience in Business Analysis in a Financial Services/Banking domain within a retail environment

5 years of experience in ERP systems

2-3 years of experience in the Retail industry

A strong technical background is required:

Technical skills – knowledge of software and IT skills

Data analysis – able to use logical techniques to analyze, describe, and evaluate data

System analysis –able to find solutions to a given business function.

System integration specification – able to bring different technological entities together to solve a given problem

Functional specifications – able to explain in detail how a given technological solution would meet a given business requirement.

Experience in many of the following VAS services:


Money Transfers

Saving and Gift cards


Airtime and Data

Bills and Tickets

Knowledge and Skills Knowledge:

Formal training in business analysis and design


Experience in participating in projects

Solid track record in successful delivery in the BA


Experience in a global business environment is preferred

Business understanding of the broader retail industry will be advantageous.


Presentation and Workshop facilitation skills

Estimation and planning of business analysis effort for projects

Business Modelling tools – preferably ARIS

Business analysis and elicitation techniques

Process re-engineering and improvement

* Verbal and written communication skills (business writing)

Desired Skills:

  • Business
  • Analyst
  • III

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