Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Minimum qualification

  • 2-Year Diploma in IT or equivalent NQF Level 6 in IT
  • Desired Qualification (to be obtained in the position)
  • MCSE, ITIL Foundation Certification is an advantage
  • Minimum job-related experience
  • Minimum of 2-year relevant IT industry experience
  • Certifications/Accreditation/Registration/Licenses
  • Meets all requirements for a Gaming licence
  • Work conditions and special requirements
  • Able to work shifts and weekends
  • May be required to work overtime in line with operational requirements

Core behavioural competencies

  • Problem solving
  • Assessing and evaluating information
  • Initiative
  • Decision-making skills
  • Dealing with customers
  • Technical / proficiency competencies

Job Complexity

  • Requires specialised knowledge of techniques, equipment and processes relating to IT practices, equipment, applications
  • Short term planning within a 3-months timeframe involves conducting
  • Perform the organisation, planning and prioritisation of tasks for self to ensure that work gets done efficiently and within budget constraints.
  • Interact with clients and other functions and teams with regards resolving technical issues.

Desired Skills:

  • IT
  • IT Technician
  • IT Programmer

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