One of our clients are looking for a DevOps Engineer to join their dynamic team of engineers.

Roles and Responsibilities:

  • Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services
  • Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Acting as a customer advocate, prioritizing, and managing assigned incidents and escalations in queue with little or no supervision
  • Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution
  • Mentoring junior team members in the various technologies
  • Excellent customer service skills along with the ability to apply technical knowledge to independently work on complex tasks.
  • Performing process assessments including suitability, maintainability, and supportability for automations.
  • Providing guidance and recommendations for streamlining divisional level processes, systems, procedures, and templates as needed in accordance with best practices.
  • Creating process documents; this will include but not limited to gathering requirements, process design and technical specification.
  • Driving valuable and insightful metric reporting or business process improvement and benefit realization
  • Ensure that throughout the development phase, the process is documented including the development procedures for application use and security
  • Oversee the testing of the program prior to its deployment and release
  • Examine any program errors in logic and data and make the necessary recommendations to correct the program as required and/or escalate the problem accordingly
  • Works with the required teams to assist with the installation and deployment of the application
  • Assist with implementation preparation and implementation of the solution into a production environment
  • Assist with the resolution of any problems identified in the integration and test phases
  • Support all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business
  • Write and distribute the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented
  • Assist with post-implementation process reviews

Knowledge and skills:5+ years ServiceNow ITSM experience.- 3+ years of L3 engineer experience.- L3 DevOps Engineer who understands the platform ServiceNow (5+ years ServiceNow ITSM experience.)- Coding, scripting – development experience crucial – ie: JavaScript, HTML, PowerShell, Python, Bash, and how XML works- About 1 year of experience with docker containers and VMs.- Analyzing and identifying gaps, dev issues, monitoring and maintaining of the ServiceNow system

Experience Required:Strong troubleshooting and debugging skills with automation- Scripting skills using PowerShell primarily but also Python and Bash- 2+ years of experience in Python 3 or JavaScript- Minimum 1 year of experience with docker containers and VMs.

Desired Skills:

  • ITSM
  • ServiceNow
  • L3
  • engineer
  • Devops
  • coding
  • scripting
  • python
  • bash
  • xml
  • Docker
  • container
  • Vmware
  • vm

Desired Work Experience:

  • 2 to 5 years

Learn more/Apply for this position