Requirements

  • To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.
  • To take ownership of routine checks and maintenance on client networks and the IT environment.
  • To keep abreast of modern technologies.
  • Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.
  • Assist with project-based work when required.
  • Engage and coordinate with 3rd party vendors (i.e., DELL; HP) to resolve/ complete open incidents or projects.
  • Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
  • Prioritize incidents and the capturing of time entries, working independently.
  • Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)
  • Experience of Computer Imaging (cloning) systems
  • VoIP Experience or Qualifications
  • In depth Knowledge about Microsoft 365
  • Sharepoint and OneDrive
  • Email troubleshooting and set up
  • Own transport and valid driver’s license required; transport will be supplied when working offsite
  • Grade 12

Requirements

  • To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.
  • To take ownership of routine checks and maintenance on client networks and the IT environment.
  • To keep abreast of modern technologies.
  • Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.
  • Assist with project-based work when required.
  • Engage and coordinate with 3rd party vendors (i.e., DELL; HP) to resolve/ complete open incidents or projects.
  • Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
  • Prioritize incidents and the capturing of time entries, working independently.
  • Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)
  • Experience of Computer Imaging (cloning) systems
  • VoIP Experience or Qualifications
  • In depth Knowledge about Microsoft 365
  • Sharepoint and OneDrive
  • Email troubleshooting and set up
  • Own transport and valid driver’s license required; transport will be supplied when working offsite
  • Grade 12

Desired Skills:

  • Computer Imaging
  • • VoIP
  • Microsoft 365
  • • Sharepoint
  • OneDrive
  • • Own transport
  • valid driver’s license

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