Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Africa leads in blockchain VC funding
While blockchain accounts for 3,2% of total venture capital (VC) funding globally, it commands a much stronger 7,4% share in Africa - more than double, underscoring the continent’s strategic embrace of the technology and its alignment with local needs. According to CV...
Ransomware is alive and well – and companies are paying up
Companies are still paying up to get their data back after a ransomware incident – at almost 50%, this is the second-highest rate in the six years that Sophos has been running its annual State of Ransomware report. The good news is that they are often paying less that...
May 2025 sees continued salary moderation
The average take-home pay slowed for the third consecutive month in May 2025, according to the latest BankservAfrica Take-home Pay Index (BTPI), which tracks approximately 3,8-million salary earners in South Africa. This trend reflects the impact of a subdued economic...
Microsoft aims to create enablers for SA’s future in AI
Microsoft South Africa hosted its AI Skilling Day, bringing together more than 2 000 learners, industry leaders, customers, partners, government officials, and community stakeholders dedicated to advancing the future of South Africans. AI is already reshaping...
HPE partners with Nvidia on AI factories
At HPE Discover in Las Vegas, HPE announced new solutions to supercharge the creation, adoption and management of AI factories across the AI lifecycle and for every type of organisation. HPE is expanding its Nvidia AI Computing by HPE portfolio of AI factory solutions...
Donating blood preferential to handing over health data, survey finds
While 69% of Americans are comfortable sharing their health data to improve their own care, only 40% are comfortable sharing that same data with tech companies for AI-driven products. This is according to new Qlik research, which also finds that, despite growing AI...
SAS Hackathon open for registration
While artificial intelligence (AI) remains the hottest area in business and technology, many people and organisations struggle to use it effectively to deliver value. The fifth annual SAS Hackathon, open for registration now through 31 August 2025, provides a way for...
AI agents seen as essential, not just experimental
A new study by the IBM Institute for Business Value reveals that enterprises are expected to significantly scale AI-enabled workflows, many driven by agentic AI, relying on them for improved decision making and automation. The AI Projects to Profits study, which...
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Liquid and Globalstar partner to deliver high-speed 5G access
Liquid Intelligent Technologies has announced a strategic partnership with American connectivity innovator Globalstar to deliver advanced 5G connectivity solutions across Africa, the Middle East, and the Gulf. Strive Masiyiwa, founder and chairman of Liquid, says:...
Now UNO is available for in-car gaming
Mattel, AirConsole, and BMW Group have announed that Mattel's classic card game UNO will be revealed this week for in-car gaming at gamescom 2024. "We continue to increase the value of the overall digital experience for our customers," says Stephan Durach, senior...
Arcserve’s Comprehensive Disaster Recovery
Johannesburg, Wednesday 14th August, 2024: According to Arcserve Southern Africa, A well-defined disaster recovery plan is crucial for minimising downtime and ensuring operations are returned to normal, quickly. "Any such plans should also incorporate a data backup...
Harnessing the power of financial skills
As we celebrate South Africa's Women's Month this August, it's a good time to shine a spotlight on an often overlooked aspect of women's empowerment: financial skills development. By Carmen Field, co-founder and director at Finance Studio, a Xero partner In my career...
Wheeling: the electricity solution that’s been a long time coming
By Awie Bosman and Scott Havemann - Reforms in the South African energy sector, while proceeding glacially, are setting the scene for clean, private power generation. Finally, too, this is opening the door for a game-changing energy option that's been around for a...
IT and HR must collaborate to close the gender gap
The gender gap within the ICT sector is nothing new and not isolated to South Africa. Women are underrepresented in leadership positions at the top big tech firms globally. In South Africa, we are seeing positive growth of women joining the industry - The Commission...
AI could strengthen pharmaceutical supply chains to save lives
Can artificial intelligence (AI) predict a drug shortage before it starts? This was one of the themes explored by a panel of experts in a critical discussion at the recent SAPICS Conference, Africa's leading event for the supply chain profession. Panellists Matt...
How WISPs overcome last mile issues
Wireless Internet Service Providers (WISPs) offer some of the most stable and efficient internet connectivity services available today, writes Paul Colmer, exco member at Wireless Access Provider's Association (WAPA). Yet in South Africa, these providers find...
If you’re kidnapped, what happens to financial losses
According to media reports there has been a significant increase in kidnappings in South Africa, where criminal syndicates have targeted South African entrepreneurs. The banking division of the National Financial Ombud Scheme (NFO) has received some complaints...
The role of leadership in transforming healthcare
South Africa's healthcare sector, a sophisticated and ever-changing industry, is central to the health and prosperity of our communities. Its effective operation, however, hinges on the strength and direction of its leadership. By Dr Ali Hamdulay, CEO of Metropolitan...
Software Tester
Responsibilities:Create test cases and test the functionality of the CRM platform, client portal and Android Apple appsApply a client services view to testing to ensure the application not only works but works intuitively.You'll run functional tests, customer scenario...
Software Application Support Specialist at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for a Software Application Support Specialist to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions. Work closely with various team members to...
Senior Project Manager at Datonomy Solutions – Western Cape Cape Town
We are looking for a Senior Project Manager to join our team, based in Cape Town (onsite).The role requires expertise in finance and project management as relates to Financial Consolidation, Financial Planning, and Analytics.The assigned project manager will be...
Software Tester – Western Cape Cape Town
Responsibilities:Create test cases and test the functionality of the CRM platform, client portal and Android Apple appsApply a client services view to testing to ensure the application not only works but works intuitively.You'll run functional tests, customer scenario...
IT Technical Manager
A dynamic IT services firm is seeking a Technical Manager to lead its operations team and serve as the final escalation point for complex technical challenges. This is a hands-on leadership role ideal for someone who thrives on solving problems, mentoring engineers,...
Senior C# Developer
My client based in Cape Town is currently looking for a Senior C# Developer to join them in on a contract role. Candidate MUST BE based in Cape Town and Must have C# experience! IT / Finance Responsibilities Database design and developmentUser interface design and...
Senior. Net Full-stack Software Developer (CH1088CPT)
Our client, a software consulting company, is looking for a talented Senior .Net Full-Stack Developer who is passionate about technology and delighting our clients, to join their dynamic Technical Consulting team.You'll bring your expertise in both backend and...
IT Technical Manager – Western Cape Bellville
A dynamic IT services firm is seeking a Technical Manager to lead its operations team and serve as the final escalation point for complex technical challenges. This is a hands-on leadership role ideal for someone who thrives on solving problems, mentoring engineers,...
Senior C# Developer – Western Cape Kuils River NU
My client based in Cape Town is currently looking for a Senior C# Developer to join them in on a contract role. Candidate MUST BE based in Cape Town and Must have C# experience! IT / Finance Responsibilities Database design and developmentUser interface design and...
Senior. Net Full-stack Software Developer (CH1088CPT) – Western Cape Cape Town
Our client, a software consulting company, is looking for a talented Senior .Net Full-Stack Developer who is passionate about technology and delighting our clients, to join their dynamic Technical Consulting team.You'll bring your expertise in both backend and...
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