Compliant call recording unlocks business benefits

While almost everyone has heard the phrase: "This call may be recorded for quality control purposes," while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and compliant recording...

Sector innovation creates work from home call centre jobs

No single organisation - whether government, corporate or civil society - can solve South Africa's unemployment crisis alone. With nearly two-thirds (63,2%) of the country's young people not in work or education, a co-ordinated effort is required to offer them...

TransUnion opens global capability centre

TransUnion has announced the opening of a new Global Capability Centre in South Africa to provide support to clients around the world, creating numerous new jobs in the process. The new virtual centre, which will be headed by veteran business process outsourcing (BPO)...

SA’s BPO sector well placed to absorb matric learners

In the third quarter of 2020 the unemployment rate in South Africa this year rose to a record 30,8%, with discouraged work seekers increasing by 9,1%. While this is an indication of how the lockdown affected employment in the country, the good news is that some...