Think green when it comes to your data centre

Anyone in South Africa will be intimately familiar with the current energy crisis. Load shedding affects us all, personally at home and commercially at our offices, factories and places of work. Energy costs are increasing exponentially, and everyone needs to be...

SA the GBS destination of choice in a difficult global market

Despite the challenges resulting from the Covid-19 pandemic, South Africa has rapidly expanded into a trusted, internationally recognised global business services (GBS) destination of choice. Strong government support, technological readiness, first-world...

Contact centre maths: just add savings

When it comes to the contact centre, there are several cost touchpoints that are important. The first is the realisation that the contact centre itself is a powerful tool when it comes to differentiation, customer experiences and customer retention. As McKinsey points...

Leverage video within the contact centre to drive engagement

McKinsey describes the hyper-personalisation of customer service as the 'care of one'. It's the evolution of the contact centre into an experience centre, one that uses multiple tools and technologies to create impact where it's needed. It's the organisation's ability...