AI is re-shaping international arbitration practice
As the "great disruptor" of our time, artificial intelligence (AI), with its inherent ability to perceive, reason and solve problems, has enormous capacity to shape international arbitration practice. By Chandni Gopal, partner, Prianka Soni, senior associate and...
The role of AI in digitisation
Artificial Intelligence (AI) is providing companies with the advanced technology necessary to navigate their digitisation journeys more easily. But more than that, AI is transforming IT infrastructure, enhancing business operations, and reshaping job roles all while...
Cross-functional collaboration key to thriving in the modern business landscape
In the dynamic landscape of contemporary business, team-based work and cross-functional projects are rapidly replacing traditional organisational structures, with an increasing number of leading-edge organisations embracing collaboration-driven models. By Martin...
AI, IoT are powering disruption in key industries
Separately, artificial intelligence (AI) and the Internet of Things (IoT) are already driving significant development in industries like manufacturing and banking, but in tandem, the two technologies present powerful opportunities in a wide range of sectors. IoT,...
Service economy comes with challenges – but opportunities too
Ask most people which sector they think makes the biggest contribution to the South African economy and they'll probably say something like mining or farming. A few might even mention tourism and manufacturing. In reality, those sectors are all dwarfed by the...
SMEs play a crucial role in the global economy
According to the World Bank, small and medium enterprises (SMEs) account for the majority of businesses worldwide, representing about 90% of businesses and more than 50% of employment worldwide. This is according to Andrew Maren, founder and CEO of ProfitShare...
Duxbury releases dedicated switches for AV environments
Duxbury Networking has announced the availability of the range of Netgear Pro AV switches that are specifically engineered for delivering audio/video (AV) services over IP infrastructure. "Delivering IP-based AV packets to multiple conference rooms, TV screens in...
Adopting ITSM can deliver customer value
Virtually every business function inside an organisation requires technology to work effectively, writes Muggie van Staden, MD of Obsidian Systems. The digital 'glue' that binds all these once disparate systems is Enterprise Service Management (ESM) which breaks down...
Omnichannel could improve debt collection, customer service
South Africa narrowly escaped a technical recession, according to the latest figures released by Stats SA in early March. By Martie De Beer, executive: contact centre at Telviva Recession or no recession, growth is just not high enough to improve economic conditions...
Save more at the pump in 2024
During the 2024 budget speech, Finance Minister Enoch Godongwana said the National Treasury will not increase the general fuel levy and Road Accident Fund (RAF) levy for 2024/25. The treasury would however, increase the carbon fuel levy from 10c/l to 11c/l for petrol...
In the AI era, SA must choose a regulatory path
As South Africa steps into the world of artificial intelligence (AI), there's a concerted effort by our government and several bodies within the ICT sector, to strike a balance between embracing the potential of AI and ensuring responsible practices. By Ayavuya Jack,...
Cisco debuts multifunctional collaboration devices
Cisco has unveiled new purpose-built, multifunctional devices that deliver modernised collaboration experiences to a hybrid workforce. The company launched the Cisco Board Pro G2, an AI-fueled and touch-enabled collaboration device and Cisco Desk Phone 9800 Series....