Feb 20, 2013
BT has announced significant enhancements to its contact centre portfolio, BT Contact, by integrating the latest contact centre solutions from its strategic technology partner, Cisco. Cisco’s new suite of products and services will be rolled out by BT globally in the...
Feb 5, 2013
BT has announced innovative new capabilities for its BT Contact portfolio, designed to make organisations easier to do business with, while removing costs and complexity from their contact centre operations and enabling “omni-channel” customer service. Those...
