Mar 5, 2014
WaterLinx, the national swimming pool, spa, koi, and solar products supplier, has cut costs significantly in its document environment, reduced IT support calls by 30% and gained ease-of-use and improved employee use of its document environment by employing Ricoh SA’s...
Oct 11, 2013
Consumers making “toll-free” calls from one of the 59-million mobile phones in use in South Africa should acquaint themselves with the meaning of “oxymoron”. That’s according to Switch Telecom’s Greg Massel, who says South African consumers can only be...
Aug 20, 2013
Voice calls will remain a critical part of contact centre interactions for years to come, but the nature and handling of these calls is changing, says Karl Reed, chief marketing and solutions officer at Elingo. While voice calls were the foundation of the contact...
