Aug 13, 2013
Call centre managers and MDs are finding that they can no longer rely solely on their IT managers to make the call when it comes to choosing the right technology for their business, says Jed Hewson, director of 1Stream. “We’ve seen a shift in the decision-making...
Jun 7, 2013
Users all recognise the stereotypical IT manager sitting behind a desk in the company dungeon, wearing a t-shirt sporting an obscure geek reference, and sighing into the phone as he tries to convince the marketing manager to use a password other than...
Apr 23, 2013
Small businesses are losing more than $24-billion in productivity each year when non-technical employees, referred to as involuntary IT managers (IITMs), are tasked with managing their companies’ IT solutions. This loss is a direct result of IITMs taking time away...
