Bytes Managed Solutions (Bytes MS), an ICT solutions provider specialising in application services and the implementation, support management and maintenance of point of sale, self-service (ATMs) and workplace services for niche industries, has won the bid for the Absa/Barclay’s IMAC/Break-fix multi-year African continent contract to the value of about R400-million.
The award includes the provision of desktop EUC services and support for over 63 000 users throughout Africa with South Africa representing the highest volume with 46 000 users across 1 351 local branches and various campus sites.

Following on from phase one (South Africa), the service transition plan will expand to include 16 countries on the continent including Botswana, Egypt, Ghana, Kenya, Mauritius, Mozambique, Seychelles, Tanzania, Uganda, Zambia and Zimbabwe.

Deidre Le Hanie, MD of Bytes MS, comments: “We are extremely honoured with being awarded this significant and prestigious contract by Absa. We are confident that our on-going drive to transition from traditional Desktop Management towards a cohesive Workspace Service vision that goes beyond the SLA’s will guarantee our delivery in terms of including a number of key result areas being the user experience.”

Alpesh Patel, Absa and Barclays CIO: Africa Technology, says: “We look forward to a great partnership with Bytes MS in making our workplaces fully integrated.
“We want to make information technology accessible to our customers in their use of smartphones and social networks. The new applications have fundamentally changed the way that we do business. We want to empower our users and at the same time maintain the security of the infrastructure.”

Rob Abraham, CEO of Bytes Technology Group, adds: “Winning this contract is in line with our Bytes Group’s stated strategic approach to successfully follow our customers into Africa and to establish a sound infrastructure on the continent for further growth. The alignment of company values and strategic objectives created a platform to the benefit of all stakeholders.”