Public-private collaboration creates global advantage for SA

It would be convenient to believe that the South African Global Business Services (GBS) sector is streaking across the global outsourcing landscape as the new darling for offshore locations. By Andy Searle, CEO of BPESA This is not surprising as, last month, South...

South Africa sees boost in CCaaS uptake

Businesses are rapidly trying to reinvent the way they operate with many feeling the time to accelerate digital transformation has arrived almost overnight. By Shaun van Rooyen, strategic accounts and partnerships manager for Infobip Africa Increasing numbers are as a...

Genesys Cloud now on AWS Markerplace

Genesys Cloud is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors. With the availability of Genesys Cloud in AWS Marketplace, customers can benefit from simplified sourcing and contracting as...

AI and robotics: the future of call centres

With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process...