TransUnion opens global capability centre

TransUnion has announced the opening of a new Global Capability Centre in South Africa to provide support to clients around the world, creating numerous new jobs in the process. The new virtual centre, which will be headed by veteran business process outsourcing (BPO)...

SA’s BPO sector well placed to absorb matric learners

In the third quarter of 2020 the unemployment rate in South Africa this year rose to a record 30,8%, with discouraged work seekers increasing by 9,1%. While this is an indication of how the lockdown affected employment in the country, the good news is that some...

Key considerations for contact centre investments

Technology investments into cloud, contact centre and process have become critical to business success. These solutions allow for organisations to improve the way they interact with customers, improve experiences, and proactively manage processes and systems. They are...

Chatbots could become the front line of banking service

This year has seen the rapid acceleration of the Work from Home (WFH) model as businesses rushed to accommodate the need for social distancing and reduced interpersonal contact. By Harkrishan Singh, director, application development at In2IT For the banking industry,...