DataVoice sees international success

Johannesburg-based DataVoice - an original equipment manufacturer (OEM) of interaction recording and management solutions - is looking at international expansion to offset the harsh realities of the local market and plans to continue to unlock growth by specifically...

Managed service provides hyper-personalised collections

Current debt collections procedures often produce small returns on investment in large call centres, exacerbated by SMS costs, and protracted action plans. "Looking at the collections cascade from probability of contact to probability of payment, right-party-connect...

First integrated inbound-outbound call centre platform for SA

Jasco has successfully implemented the first Proactive Outreach Manager (POM) call centre platform in South Africa that integrates outbound and inbound call capabilities. The POM platform was developed by one of the world's pioneers in global business...

Mobile technologies’ growing role in BPO

Business process outsourcing (BPO) has long since played a role in cutting costs for businesses. An 'on and off again' trend, BPO is now facing what industry specialists call a 'technology enabled transformation'. Cassie Lessing, MD of Strato IT Group, says that...