Clickatell launches Chat Desk

Clickatell has launched Chat Desk, a digital contact centre solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for easy and...

Chatbots can improve workflows in the ‘new normal’

Consumer behaviours and expectations are constantly evolving. By Andrew Bourne, regional manager: Africa at Zoho Corporation Today, people expect a high level of interactivity with the brands they deal with, whether it's a compliment, concern, complaint, or question...

The role of chatbots in an uncertain society

From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and...

Infobip launches Conversations to enable connected customer experiences

Conversations, a new contact centre solution enabling businesses to integrate the world's most popular communication channels, has been launched by Infobip. Conversations is the scalable digital cloud contact centre solution that enables businesses to deliver...