Data centres can be efficient and green

As the need for data centres continues to grow, this places a tremendous amount of pressure on the electrical power utility providers. In a typical data centre, which requires vast amounts of clean, uninterruptible power, power usage can range from a few kilowatts to...

Business is now ready for voice

Open your phone's email or messenger app and start a new message. But don't type. Instead, tap the small microphone icon on the keyboard. Now you can simply dictate the message. By One Channel CEO Bernard Ford It's not perfect but works astoundingly well. Yet what you...

It’s good to talk even in a high-tech world

When we think of industries obsessed with customer experience, we often think about travel, retail or even retail banking. By Roger Woodend, director: media and technology at BT Industries that rely on positive reviews or face competitive landscapes. But, in reality,...

Saicom adds intelligent virtual agent

Saicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers. Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to...