How has 4IR changed customer service?

Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...

How personalisation is shaping the future of banking

Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...

Vodacom partners on Eastern Cape agricultural school programme

Vodacom Eastern Cape Region in partnership with the Eastern Cape Department of Education and Department of Rural Development and Agrarian Reform (DRDAR) has unveiled a technology-driven Agriculture and Food Security programme in over 131 underprivileged schools across...

Why investing in the digital classroom is essential

With many children’s lives ‘digital by default’ following a year of accelerated and unprecedented change, the reality of distance and remote learning is now a central pillar of global education. By Chris Buchanan, client solutions director at Dell...

Where does edge computing fit into the factory of the future?

According to Gartner, the smart factory is the factory of the future, with robotics and automation both gaining significant momentum. By Ronald Ravel, director B2B at Dynabook South Africa Each promising to transform the way factory workers, processes and technologies...