The future of customer experience is human-centric

Despite the digital revolution, customers still crave something profoundly human: empathy, understanding and connection.  As AI becomes more embedded in customer service the challenge is not only technological – it’s emotional. Anne-Marie Pretorius, MD of Bizmod,...

Specno launches AI-driven R&D acceleration suite

Specno has launched its AI-powered Research and Development acceleration suite, which will help companies to fast-track R&D to speed up and reduce the cost of product development across sectors. “The world is already witnessing the impact of AI-driven R&D in...
What executives need to know about the age of AI

What executives need to know about the age of AI

Artificial intelligence is no longer a distant concept waiting on the horizon. It’s here. And it’s moving fast. For South Africa, a country grappling with significant structural challenges but rich in ingenuity and potential, AI presents both a monumental...
It’s time business meets youth where they are

It’s time business meets youth where they are

Every June, South Africa celebrates its young people – the dreamers, the doers, the digital hustlers. Whether they’re coding from a café, making TikToks that teach, or launching startups from shared Wi-Fi, Gen Z and Millennials are redefining what “work” even...

Cyber risk drives need for closer look at data recovery plans

Neglecting proper data recovery planning is increasing risk for organisations across Africa – particularly small and medium-sized businesses. So says Mark Govender, Senior Systems Engineer at Veeam, who specialises in data recovery and disaster recovery planning and...