How has 4IR changed customer service?

Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...

Structure reward packages to win employee approval

As Covid-19 continues to impact the economy, organisations are asking how they can structure employee remuneration packages optimally and more tax efficiently. This is the word from Tanya Tosen, tax and remuneration specialist at Remuneration Consultants, who...
Scalable storage appliances underpin digital transformation

Scalable storage appliances underpin digital transformation

The journey to digital transformation has become more vital than ever before, with the Covid-19 pandemic accelerating the pace of change. Businesses of all types have undergone massive shifts over the past year, as they move squarely into a new, data-driven, era. But...

Managing performance in the new world of work

We are so used to building things to last. But what about building to adapt? Craig Raath, executive director of 21st Century, shares his thoughts about the new mindset in the workplace, with particular focus on people management. Let’s start with an analogy: if...

B2B ecommerce is changing sales and that’s important

For years, ecommerce has been a disruptive force. All you have to do is take a walk through any city centre and look at how brick and mortar stores are faring. More and more businesses are moving online. By Robbie Kearns, senior regional vice-president of Salesforce...

How to spot digital banking fraud

To prevent becoming the victim of fraudsters, it’s vital to be on guard, especially when using transactional, card-based accounts linked to cheque and savings accounts. “The Office of the Banking Ombudsman recently pointed out these transactional accounts...