The case for friction in the age of automation

Businesses have always focused on removing friction from their processes, with faster approvals, quicker responses and more automated decisions being key markers of efficiency. By Professor Yudhvir Seetharam, chief analytics officer at FNB Commercial More recently, AI...

Peer pressure works on AI agents

In July 2026, AI agents being tested by OpenAI broke out of their test environment and into Hugging Face’s production systems. Hundreds of them had found a way to leave notes for each other in a shared software cache, turned it into a makeshift message board, and...

Why are we still fighting yesterday’s fraud?

For years, organisations treated fraud as a transaction problem: identify a suspicious payment, compromised account or fraudulent application and stop it before money leaves the system. By Amritha Reddy, senior director of fraud product management at TransUnion Africa...

SA businesses are building with AI faster than they can secure it

AI is making it possible for small and medium-sized enterprises (SMEs) to build customer-facing software without a traditional development team. As more business owners use the technology to create booking systems, customer portals and online stores, securing the...

VAT modernisation the next test of SA’s digital readiness

For many South African businesses, VAT still feels like a deadline-driven administrative cycle: collect invoices, reconcile the numbers, submit the return and wait to see whether SARS has questions. By Yolandi Esterhuizen, director of global compliance: product...