How personalisation is shaping the future of banking

Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...

The future of hyper-personalised banking products and services

Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their...

Digital can help insurers widen their net

There can be no doubt that South Africa is massively underinsured. That's true of healthcare, where around 80% of the population has no form of private health insurance. By Greg Gatherer, account manager at Liferay It's also true of life and disability insurance, the...

Digital communication helps insurers bridge the relationship gap

Traditional insurers have never faced as much competition for their customers' attention as they do now. By Ross Sibbald, commercial director: Africa at Striata A whole litany of tech-centric startups are coming for their lunch and they're doing so by making life much...