Make every checkout count …

The pandemic has shocked local businesses into action when it comes to transitioning from offline to online. While many have managed to digitise aspects of their business, brick-and-mortar companies are yet to fully realise the customer insight and retention benefits...

Why SA retailers are asking the wrong questions around IT spend

They can get to the right questions; and the right spend, writes Allan Dickson, independent chairman at redPanda Software. “As a retailer, how much should I be spending on IT?” Although retail decision-makers have been asking this question (with high frequency) for...

Digital payment trends to tap into in 2021

2021 will continue to see the digitisation of payments across various industries including retail, professional services and ecommerce. Online payment gateway PayFast saw unprecedented growth in industries which previously had a limited need for digital payments....

Did Black Friday 2020 give us a glimpse into the future of retail?

Traditionally, scenes from global Black Friday sales depict packed stores and long lines of shoppers fighting to secure the best deals. But in 2020, the annual shopping holiday looked a little different. By Nick Durrant, CEO of Bluegrass Digital Online shoppers in the...