Framing IT services to meet stakeholder needs

Customers rightly expect to be digitally connected with organisations at all times. By Michelle Slabbert, IT service management at Standard Bank Group Advances in technology have enabled businesses to provide services to people at their convenience and not based on...

New Island Technologies offers ITSM from AWS

BMC has announced the local availability of the BMC Helix Platform in South Africa, according to its distributor New Island Technologies. The announcement of the in-country roll-out of BMC Helix, provides partners and customers access to the first cloud-native,...

PPS aligns teams with Freshworks ITSM

Professional Provident Society (PPS), a South Africa specialised insurance services company, has aligned its IT teams with customer engagement software provider Freshworks. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure...

Pragmatic governance helps capitalise on data assets

Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to capitalise on data assets could have far-reaching effects, such as...