Improve chatbot adoption through integration

It doesn't seem all that long ago that artificial intelligence (AI) chatbots were a new, futuristic-seeming technology, with analysts trying to predict how they might be used. Now you can hardly go onto a website without encountering one. By Brent Haumann, MD of...

Telephony trends for 2021

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. Here, Nic...

Cloud keeps unified comms relevant

As businesses across sectors consider various new modes of work to drive business performance, there is an increasing urgency to streamline and optimise communication channels - for both internal and external functions. By Steve Davies, chief technology officer of...

How HR is breaking down silos with local UC technology

As businesses across sectors look to evolve and adapt to rapidly changing workplace trends, human resources (HR) teams and departments will undoubtedly play an integral role in shaping new team dynamics and structures. By Kate Shead, HR executive at Telviva And, as...