Made-in-SA innovation slashes PBX install time
It's now possible for South Africans to create a smartphone-based PBX system in under eight minutes. This is according to a survey of 100 PBX-over-GSM (Global System for Mobile Communications) users who created NoPBX switchboards. They were all able to make their...
Is your UC solution meeting your needs?
Businesses today need to enable their employees to collaborate seamlessly wherever they are, through a variety of channels, including voice, video and chat. By Ankush Joshi, practice lead for unified communications at AlphaCodes This means they need a cloud- and...
Reinventing email for a digital world
With more than 4-billion email users globally, there is no arguing the fact that this is still the most pervasive form of electronic communication out there. By Mayleen Bywater, senior product manager: email and SMS at Vox Whether you are an SME or a large corporate,...
How to be heard through changing business voice requirements
Most people's first association with voice recognition technology is Siri, Apple's now-ubiquitous personal assistant. 10 years on though, the possibilities of AI and machine learning initiatives suggest that voice integration has a bright future ahead. By Steve...
The PABX is dead: now what?
Although it is no surprise that companies that make PABX systems, like Panasonic and Samsung, are stopping their switchboard manufacturing activities, this may leave some companies asking whether their telephone systems are now useless. Samsung discontinued its phone...
Harness the power of a UCX to meet modern customer demands
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been. By Jeremy Osborne, strategic account manager at Infobip SADC This change was especially profound during...
The future of telephony
The fear of making wrong technology choices can delay critical transitions to modern innovative technologies, writes Garry Ackerman, director of Argantic. Business leaders need to keep abreast of the ever-evolving telephony market because communications is a key...
How freeing employees from their landlines can benefit your business
Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn't make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard...
Improve chatbot adoption through integration
It doesn't seem all that long ago that artificial intelligence (AI) chatbots were a new, futuristic-seeming technology, with analysts trying to predict how they might be used. Now you can hardly go onto a website without encountering one. By Brent Haumann, MD of...
Telephony trends for 2021
2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. Here, Nic...
Cloud keeps unified comms relevant
As businesses across sectors consider various new modes of work to drive business performance, there is an increasing urgency to streamline and optimise communication channels - for both internal and external functions. By Steve Davies, chief technology officer of...
How HR is breaking down silos with local UC technology
As businesses across sectors look to evolve and adapt to rapidly changing workplace trends, human resources (HR) teams and departments will undoubtedly play an integral role in shaping new team dynamics and structures. By Kate Shead, HR executive at Telviva And, as...