How freeing employees from their landlines can benefit your business

Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn't make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard...

Improve chatbot adoption through integration

It doesn't seem all that long ago that artificial intelligence (AI) chatbots were a new, futuristic-seeming technology, with analysts trying to predict how they might be used. Now you can hardly go onto a website without encountering one. By Brent Haumann, MD of...

Telephony trends for 2021

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. Here, Nic...

Cloud keeps unified comms relevant

As businesses across sectors consider various new modes of work to drive business performance, there is an increasing urgency to streamline and optimise communication channels - for both internal and external functions. By Steve Davies, chief technology officer of...