Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk's CX Trends 2023 Report found that 59% of consumers believe businesses should use the...

Understanding the changing consumer journey is paramount in today's ever-evolving retail landscape. Retailers must embrace agile and responsive strategies to meet rising customer expectations and seamlessly navigate a vast array of shopping experiences. This is...

We've come a long way since the rush to enable everyone to work remotely during the first lockdowns in 2020. By Phumelela Ndobo, business development executive for unified communications and collaboration at +OneX But, it's fair to say that most organisations still...

In the current era of remote work, companies that have not yet implemented unified communications as a communication platform for employees may find themselves at a disadvantage compared to their competitors who have already made the transition. By Dharshan Naidoo,...

Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...

With new hires suspended by many businesses as the combined effects of slow economic growth and load shedding take hold, businesses are having to try and do more with fewer resources. For the people involved, this means risking burnout or quiet quitting unless...

In what is thought to be a South African first, six deaf IT students are graduating this Friday (12 May) from Belgium Campus iTversity NPC, each with a three-year Bachelor of Information Technology (BIT) degree. "We collaborate with the industry to provide these...

At the start of what could be a tough and uncertain year, businesses should seize the low-hanging fruit to achieve cost savings and efficiencies. For many, this means optimising their telephony. This is according to Nic Laschinger, chief technology officer at Euphoria...

The way customers communicate with companies has evolved rapidly, which is why businesses are now placing a greater focus on delivering on the unprecedented flexibility and convenience demanded by customers. To avoid being left behind by competitors and new...

Technology is changing the way businesses operate at unprecedented rates, including the legal profession. From virtual hearings to background checks, file sharing and research, technology is changing the way law is practised across the world. While some would argue...