How to be heard through changing business voice requirements
Most people's first association with voice recognition technology is Siri, Apple's now-ubiquitous personal assistant. 10 years on though, the possibilities of AI and machine learning initiatives suggest that voice integration has a bright future ahead. By Steve...
The PABX is dead: now what?
Although it is no surprise that companies that make PABX systems, like Panasonic and Samsung, are stopping their switchboard manufacturing activities, this may leave some companies asking whether their telephone systems are now useless. Samsung discontinued its phone...
Harness the power of a UCX to meet modern customer demands
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been. By Jeremy Osborne, strategic account manager at Infobip SADC This change was especially profound during...
The future of telephony
The fear of making wrong technology choices can delay critical transitions to modern innovative technologies, writes Garry Ackerman, director of Argantic. Business leaders need to keep abreast of the ever-evolving telephony market because communications is a key...
How freeing employees from their landlines can benefit your business
Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn't make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard...
Improve chatbot adoption through integration
It doesn't seem all that long ago that artificial intelligence (AI) chatbots were a new, futuristic-seeming technology, with analysts trying to predict how they might be used. Now you can hardly go onto a website without encountering one. By Brent Haumann, MD of...
Telephony trends for 2021
2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. Here, Nic...
Cloud keeps unified comms relevant
As businesses across sectors consider various new modes of work to drive business performance, there is an increasing urgency to streamline and optimise communication channels - for both internal and external functions. By Steve Davies, chief technology officer of...
How HR is breaking down silos with local UC technology
As businesses across sectors look to evolve and adapt to rapidly changing workplace trends, human resources (HR) teams and departments will undoubtedly play an integral role in shaping new team dynamics and structures. By Kate Shead, HR executive at Telviva And, as...
Unified communications is SA’s next digital frontier
New digital collaboration solutions can dramatically enhance the customer experience while reducing costs, writes Steve Davies, chief technology officer at Telviva. With the global pandemic having prompted the biggest work-from-home experiment in history, many...
Unify communications with WebRTC
It's a surprising fact to some, but not all, that 'modern' technologies have often been around for some time. By Amritesh Anaand, practice lead for unified communication at In2IT Technologies The first LCD screens hail from the 1960s, the first digital music player...
Vox introduces Microsoft Teams Voice
Vox, through its Braintree consulting and integration division, has introduced Microsoft TeamsVOICE, bringing phone calling to the Microsoft Teams platform. "With this new feature, Microsoft 365 will become the unified communication environment of choice for...