Are your data dashboards smoke and mirrors, or delivering real value?
Almost all studies show that 90% of information is transmitted to the brain visually, so it is little wonder that data visualisation has become so important as an ecommerce business intelligence tool. As consumer demand increases with the advent of new technologies,...
Smart shipping software aids environmental sustainability
The findings of PwC's inaugural Voice of the Consumer Survey paint a clear picture of consumers' changing attitudes towards goods that are responsibly sourced and do no harm to the environment. The findings, released by the professional services multinational in May,...
Can local ecommerce sites match up to global giants?
It is the question everyone has been asking since Amazon.co.za officially went live in South Africa earlier this year: Can homegrown ecommerce businesses compete against global juggernauts? As described by World Wide Worx in its "Online Retail in South Africa 2024"...
Reliable delivery key to good customer experience
Providing a reliable and trustworthy delivery solution is the key to ensuring an exceptional customer experience. When customers can count on timely and accurate deliveries, their confidence in your business grows, leading to increased satisfaction and long-term...
PayJustNow adds Superbalist to retail base
Superbalist has expanded its payment options through a new partnership with Buy Now Pay Later (BNPL) provider PayJustNow. "A growing number of South African customers across the income spectrum are seeking better online shopping experiences, greater convenience and...
Will SA brands rise to the new e-commerce challenges
As global e-commerce giants like Amazon, Shein and Temu set their sights on South Africa's growing e-commerce space, local retailers may find themselves feeling the pinch. By Thomas Kingombe, MD and partner, and Vishakha Chopra, project leader at BCG Johannesburg Will...
Africa’s e-commerce boom a billion-dollar opportunity
By the end of 2025, nearly half the population of Africa will have engaged in buying goods and services online, compared to just 13% in 2017. This increase will be fueled by Africa's young and growing tech-savvy population - 70% of sub-Saharans are younger than 30 -...
How retailers can prepare for the R100bn e-commerce market
South African retail has experienced profound transformation over the past few years, with digital platforms and e-commerce reshaping consumer expectations. However, we are just in the earliest phases of digital transformation and SME retailers will need to be agile...
Why delivery times are important in e-commerce
One reason that big-name online retail stores like Amazon enjoy the market share they do is because of the speeds at which they deliver. In 2023 the company delivered goods to members using its Prime service at faster-than-ever speeds globally, with 7-billion items...
E-commerce could boost SME transporters
Since the pandemic, unprecedented numbers of people have embraced technology and shifted to e-commerce. Consequently, transport companies have increased demand. Justin Manson, sales director at Webfleet South Africa, sees this shift as a significant opportunity for...
Our last-mile delivery game needs to be on point
Africa's last-mile delivery market is expected to be worth $2,3-billion (R43-billion) by 2030. If one considers that the continent will be home to some two billion people by 2050, it becomes clear that this sector will grow exponentially and offer many new business...
Do global e-commerce platforms herald a boom for SA SMEs?
The news that Amazon is eyeing the South African market is sparking predictions that a new online future is almost upon us, and the established local e-shopping scene will never be the same. The beneficiaries of a more competitive local scene are expected to be...