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Consumers enforce their rights against online retailers

A sharp increase in consumer complaints about online shopping in 2020-21 reflects many retailers' inability to cope with the surge in demand during the Covid-19 pandemic, write Wendy Tembedza, partner, and Qaasim Ganey, candidate attorney from Webber Wentzel. The...

Cheaper and faster deliveries now possible

Warehousing hubs are enabling retailers, ecommerce and healthcare providers to provide cheaper and faster deliveries. Smart logistics technology provider Picup has partnered with Stor-Age Property to provide decentralised hubs in city centres around the country,...

Edgars expands delivery services with click and collect

Edgars, recently acquired by the Retailability group, is prioritising convenience for customers by partnering with last-mile logistics company Pargo for nationwide Click & Collect. The retail group is also adding over 100 of its own stores to the growing network...

Online retailers can include insurance in their customer journey

When smart insurance is offered at the point of purchase, it can be the missing factor retail businesses need to thrive. By the same token, policyholders are benefiting from the associated efficiencies and cost savings. Louw Hopley, CEO and co-founder of digital...
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