Connected government: convenience or necessity?

As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...

Cyber-security defences for the public sector

In the public sector the risks of data breaches are vast, costing millions in halted or impacted operations, lost revenue, data recovery and more. By Sanjay Vaid, Ddrector: cybersecurity and risk services Africa for continental Europe at Wipro Allied to this is the...

Kenyan taxpayers get a better experience

With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...

Technology can drive world-call service delivery

Local municipalities can, through partnerships with the ICT sector, leapfrog their global counterparts and deliver high-quality services to their constituents through the use of technology. Speaking at the annual research colloquium hosted by the South African Local...