Going digital can improve public sector service delivery
Despite ongoing digitalisation, a great deal of business still gets done on paper in both the public and private sectors. Although the percentage of paper records is declining, a third of respondents in a survey indicated that they are currently storing over 100 000...
Reimagine public sector cloud services by harnessing shared, private sector skills
The cloud offers agility, accessibility and scale to public sector organisations, with IDC describing cloud as a key enabler for digital government, and Gartner predicting that over 75% of governments will operate more than half of workloads using hyperscale cloud...
What to consider when connecting public sector agencies
Service delivery across South Africa's urban and rural areas can only effectively be enabled by connectivity. What five things do government leaders need to consider when connecting their departments and branches? By Sina Mvoko, managing executive: public sector at...
Rebuilding trust and efficiency in the public sector
The public sector plays by different rules. Unlike the private sector, where customer service and differentiation by excellence are mandatory for survival, the public sector has a de facto monopoly on the services that it delivers. If a citizen has a negative...
Hytera, KZN Police Service roll out digital call handling system
The municipality of Ray Nkonyeni in the KwaZulu Natal province of South Africa is now using Hytera Communications' digital call handling system for the reporting and recording of crimes. The Hytera system replaces old-fashioned paper documents - and is already making...
Online scams risk undermining trust in SA government services
Protecting citizens when they interact with digital government services is fast becoming a top priority for governments around the world. By Moss Gondwe, public sector director at Mimecast The astonishing growth of the global cybercrime industry and the perceived ease...
Digital transformation and the public sector
Digital transformation has been a challenge for public sector organisations, but the changes wrought by the Covid-19 pandemic have accelerated the transition. By Amritesh Anand, associate vice-president at In2IT Technologies While legacy architecture and...
Huawei SA recognised for public sector innovation
Huawei South Africa has won the Digital Innovator Award at The State IT Agency's (SITA) Digital Public Service Awards ceremony, which took place this week in Durban. The event was attended by Minister Khumbudzo Ntshavheni and Deputy Minister Philly Mapulane of South...
State’s developmental role puts procurement at centre of economy
Following years of economic hardship caused largely by the pandemic and exacerbated by the ripple effects of a constrained global supply chain, the South African government's role in driving economic growth and job creation has been put back into the spotlight. By...
Gauteng municipalities sign up with Vodacom
The municipalities of Ekurhuleni and Emfuleni have appointed Vodacom to keep staff connected. Vodacom has begun rolling out its world-class solutions for both municipalities as part of a three-year contract. "Vodacom is proud to be helping the Ekurhuleni metropolitan...
Financial management, skills key to municipal service delivery
Municipalities are not only service delivery centres that provide citizens with basic service such as safe water supply, electricity and health services, but are also accountable for maintaining healthy living conditions and bettering the quality of life for...
Emerging technologies to man international borders
For decades, long immigration queues at airports have been a concern with new complexities post the pandemic. With travel restrictions easing globally, border control authorities are likely to spend more time scrutinising travellers' records, given the added need to...