Africa’s election cycle puts service delivery under the spotlight
African governments face two powerful converging forces this year: a rapid acceleration in digital government initiatives, and one of the most intense election cycles in the continent’s recent history. By Lance Williams, public sector lead at SAP Africa At least 24...
Cyber governance central to effective enterprise risk management
Across many organisations, cyber governance is still treated as a parallel discipline to enterprise risk management rather than a core component of it. By Ryan Boyes, senior security administrator at Galix This separation is difficult to sustain, as information...
Data and AI can enable a proactive government
For decades, public service delivery has largely followed a reactive model: citizens identify a need, submit an application, and wait for a response. By Ntsako Baloyi, data and AI lead, and Varaidzo Mureriwa, MD in the health and public service business at Accenture,...
Closing the public sector implementation gap
Across the world, governments are accelerating their digital transformation agendas. From modernising service delivery to building resilient digital infrastructure, public sector institutions are investing in technologies that can improve efficiency, transparency, and...
Huawei and National School of Government partner to boost public sector digital skills
Huawei South Africa and the National School of Government (NSG) have signed a Memorandum of Understanding to strengthen digital skills development within the public sector and accelerate government’s digital transformation journey. Under the two-year agreement, Huawei...
How to secure the public-private partnerships revitalising SA’s critical infrastructure
Good roads, efficient ports, well-run rail networks, as well as reliable electricity and water supply are all part of a well-developed infrastructure that’s critical for economic growth and prosperity. By Martin Fernandes, business development manager (Africa):...
DPI the backbone of modern public services
South Africa is at a pivotal point in its digital transformation journey. With internet penetration now above 79%, the country has made significant strides in connectivity. By Chandra Mohan Malladi, global head,: digital public infrastructure (DPI) and financial...
Government AI predictions for 2026
When it comes to public sector predictions, the disruptions and upheavals in both government and AI in 2025 would have challenged Nostradamus. However, despite 2025 being marked by uncertainty, many SAS experts accurately predicted the evolution of AI in government in...
The price we’re paying for public sector failure
How much does South Africa really lose, year after year, because our public sector is not professionalised? It’s a question that stirs the emotions of taxpayers, businesses, and ordinary citizens. By Msizi Gwala CA(SA), lead: public sector thought leadership at SAICA...
CIMA toolkit boosts public sector productivity
The Chartered Institute of Management Accountants (CIMA) has today released its Public Sector Productivity Toolkit, a new practical resource to help professionals, managers, and leaders across government departments and public service organisations strengthen...
Provincial government gets data-driven delivery reporting
Intellehub has partnered with a South African provincial government to deliver a business intelligence (BI) solution that is transforming how the province’s municipalities monitor, manage, and improve service delivery. The three-year project, launched in 2023, covers...
Digital skills key for public service delivery transformation
Digital transformation in local government can dramatically improve service delivery, transparency and citizen engagement, according to research published earlier this year by Nelson Mandela University. The study, “Assessing the impact of digital technologies on...