Great CX in government could boost faith in the country

Government departments are not generally known for their sterling service and good communication. Most struggle with substandard experiences, where their poor customer experience (CX) hampers mission success. A Forrester report discusses why the need to improve...

True digital identity takes long-term collaboration, integration

The future of identity lies far beyond mere digitizing the physical identity - true digital identity encompasses a vast and interoperable ecosystem in which identity is owned by the individual and managed within a secure and trusted environment. Achieving effective...

Dubai’s journey to blockchain-powered government

In 2016, the desert metropolis of Dubai set its sights on claiming the moniker of 'world's first blockchain-powered city' for itself. A burgeoning hub of economic development, the city needed more agile government processes - particularly for the business,...

Abu Dhabi government enhances digital services

Abu Dhabi Smart Solutions and Services Authority (ADSSSA) has announced a collaboration which will see ADSSSA leverage a range of VMware solutions. This includes digital solutions to support Abu Dhabi's unified government services platform, TAMM, and provide the...