Telkom is working with modem manufacturer D-Link to resolve the issue and restore service to customers affected by connectivity and browsing issues.
“We apologise for any inconvenience caused to our customers and will continue working with our supplier until the problem has been alleviated,” says Manelisa Mavuso, MD of Telkom’s consumer and retail division.
“I also assure customers that the Telkom ADSL network and ISP platform is functioning optimally and that this problem is specifically on the modems itself,” he adds.