F5 Networks has announced a major new customer service, security and product development facility to benefit its EMEA-wide operations.
Based in Warsaw, the F5 Technical Center Warsaw is likely to spur high-profile jobs in the area, and features a Technical Services department and a Product Development arm.
It will also house F5’s second-US Security Operations Center (SOC) – complementing an existing facility in Seattle – and monitor global multi-layer attack activities in real time. Both the Technical Services and the SOC function have already been operating for several months after a soft launch.
“We expect the SOC and support centre in Warsaw to have a significant impact in the EMEA region and beyond,” says Martin Walshaw, senior engineer at F5 Networks.
“It’s an application-driven world, and customers increasingly call for powerful, flexible and innovative solutions capable of meeting today’s most pressing challenges around cloud enablement, security, mobility, networks and applications.”
Security Operations Center
The Security Operations Center (SOC) in Warsaw will expand F5’s global coverage supporting customers that are taking advantage of F5’s cloud-based application services. Through the company’s Sliverline offerings, customers can gain 24/7 access to highly specialised F5 security experts who monitor global multi-layer attack activities in real time.
One of the few facilities of its kind in Europe, the SOC comprises a team of researchers and analysts that investigate new attacks throughout the world, and maintain up-to-date information on the latest malware, zero-day and phishing attacks targeting global enterprises. The first service to be delivered will be anti-fraud (F5 WebSage) followed by volumetric DDoS protection by the end of the year.
Product development
F5’s new product development resources in Poland will augment overall output and provide backup for EMEA teams. Personnel will include manual and automated test development and execution, as well as test infrastructure development.
“In addition to the SOC, we are excited to expand our worldwide product development organisation by adding staff in Warsaw,” adds Walshaw.
“Our Silverline offerings help customers more easily combine cloud, on-premises and hybrid resources through the F5 Synthesis architecture. Investments like this new facility signal F5’s commitment to the evolving ways customers are deploying application services through physical, virtual and as-a-service solutions.”
Technical services
The addition of a new Technical Services department in EMEA will contribute to F5’s rapid-response customer service capabilities and aims to add a number of new technical engineering positions over the next three years. The team will provide a comprehensive portfolio of solutions to help clients architect, implement, maintain and optimise IT infrastructures, complementing F5’s existing 80-strong team in Chertsey, United Kingdom.