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Qlik tops in customer, product satisfaction

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For the second consecutive year, Qlik has ranked first in customer satisfaction, performance, product satisfaction, and the considered for purchase categories among large international business intelligence (BI) vendors in a comprehensive survey of companies using BI software products.
Qlik also ranked first in considered for purchase (German-speaking region, EMEA, Americas, APAC), competitiveness (German-speaking region, EMEA, Americas, APAC), and performance (APAC) among regional mid-sized deployments peer groups.
The BI Survey 15, conducted by the Business Application Research Center (BARC), is the world’s largest independent survey of BI end users. This is the seventh year Qlik participated in the survey and the Company continued to have a strong showing of customer participation. Of the respondents, Qlik customers use the solution for a broad range of applications with a focus on dashboards, enterprise reports, data analysis, and visual/data discovery.
“Qlik is ranked near to top in all of the peer groups in the business benefits KPI, making the vendor and its product set a leading driver of business value,” says Dr Carsten Bange, founder and CEO of BARC. “The ability to employ the solution to enable fast and intuitive insights into data is clearly a strength that the product brings to decision-makers across customers’ organisations.”
In addition to taking top honours in six categories among large international BI vendors, Qlik was also recognised as a leader in 14 categories, including: collaboration, innovation, mobile BI, location intelligence, and implementer support. Among the regional mid-sized deployments peer groups, Qlik was consistently recognised in all regions – German-speaking regions, EMEA, Americas, and APAC – as a leader in business benefits, investment per seat, data discovery/visualisation, location intelligence, and query performance.
“The results of the BI Survey 15 show not only the power of the Qlik analytics platform, but of our commitment to our customers. We strive to make analytics intuitive, easy to use and, at times, addictive,” says Lars Björk, CEO of Qlik. “By outperforming the competition in key areas such as performance and user satisfaction, we show how our visual analytics solution has become a natural and vital part of customers’ business operations.”
The BI Survey 15 – now in its fifteenth year – is based on findings from a global survey featuring 3 267 respondents answering a series of detailed questions about their usage of a named product in the BI space. The survey examines BI product selection and usage among users in areas including business benefits, costs, proportion of employees using the product, competitiveness, recommendation, innovation, performance, customer satisfaction and agility. Altogether, 35 products (or groups of products) are analysed in detail.