Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate Lithium Response for customer service environments.
“We’re extremely excited to welcome Lithium into our range of product offerings,” says Dr Madelise Grobler, MD of Bytes People Solutions. “Our team has been researching and investigating various product interventions that can integrate all customer social engagements into one single platform. And then we found Lithium and the search was over.”
Customers have extremely high expectations for their brand experiences, including instant and constant responses through social channels, questions answered, problems solved and their loyalty rewarded. Lithium solves this by helping businesses implement a Total Community strategy, which allows brands to engage and connect with customers, partners, and other influencers at scale across the social media landscape.
In addition to providing a powerful platform to foster trust between brands and their clientele, Lithium also provides analytics that help organisations gain a deeper understanding of their customers and their behaviour.
“We’re excited to collaborate with Bytes People Solutions as we expand our footprint into South Africa,” says Misha Logvinov, chief customer officer and senior vice-president: business development at Lithium Technologies. “It allows us to continue our commitment to help brands build trust and loyalty with their customers, while achieving real business objectives. Bytes People Solutions’ broad base of national Contact Centre solutions and clients made the decision to collaborate a swift and simple one.”
One of Lithium’s most compelling features for Bytes People Solutions is its rich set of APIs with complete integration capabilities. There have been other similar software offerings in the past but they all fell short when it came to final integration within an organisation’s IT architecture. Lithium seamlessly merges into a company’s existing CMS, knowledge base, ad server and product catalogues.
“Customer Experience dominates the services industry and it’s become vital for companies to manage the complexity of their customer engagement across multiple channels,” expands Grobler. “Bytes People Solutions remains dedicated to finding and offering innovative product and service solutions to keep companies ahead of the Customer Experience curve.”