CloudSmiths, launched in 2014 as a local Salesforce Partner, and has been named a Salesforce Platinum Partner. Tightly integrated with some of the largest Salesforce customers in South Africa, CloudSmiths specialises in the deployment of Salesforce solutions and the integration of the Salesforce platform into third-party applications.
Salesforce partners are tiered based on partner value scores which assess partners on three key criteria: expertise measured by number of certifications, number of sales, and number of customer success stories measured by satisfaction surveys. Following CloudSmiths’ merger with Ideas Incorporated back in March 2016, CloudSmiths took an impressive three months to achieve its new status, ranking highly in each category.
“Salesforce has built the largest enterprise cloud ecosystem in the world, and is the fourth biggest software company globally,” says Derek Hughes, CEO of CloudSmiths. “As one of only four independent Salesforce implementation partners in southern Africa, to be named a Platinum Partner is an excellent achievement and one that we are proud of. We are also deeply grateful to our clients for their ongoing support.”
CloudSmiths aims to become the largest and most successful Salesforce business in Africa. Hughes says that since the merger, the company has focused on cultivating Salesforce implementation, support, and expertise, and on upskilling employees. This has made a key contribution to its esteemed Platinum partner status which, in turn, gives CloudSmiths greater credibility in the market and the opportunity to grow its customer base even further.
“Salesforce’s investment in its partners translates into customer success,” says Hughes. “However, CloudSmiths has also proved that we have an exceptional team that has proved our ability to grow the market, deliver projects that customers are happy to endorse, and continuously improve our services.”
Hughes adds that CloudSmiths is proud to represent Salesforce in-country, and is committed to offering a value-added service to clients. “Salesforce offers customers a level of transparency that is unique in the ICT industry,” he says. “Real-time information on system performance and security is always available. Since Salesforce was launched 16 years ago, the company has continued to release three product enhancements every year, without fail.”
CloudSmiths delivers solutions to various industries, but has a strong focus on the financial, ICT, training, and non-profit sectors. The company also has an affordable rapid deployment solution for customers with smaller budgets, which is focused on the SME and mid-market.
To celebrate its Platinum status, CloudSmiths hosted a Salesforce event targeting training providers and event managers on 23 June in Sandton. Attendees saw how they can manage their events from start to finish, including bookings management, registrations, reporting and engaging with delegates before, during and after the event.