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Merchants SA is one of SA’s top employers

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Merchants SA has been officially certified by the Top Employers Institute for its exceptional employee offerings.
The annual international research undertaken by the Top Employers Institute recognises leading employers around the world: those that provide excellent employee conditions, nurture and develop talent throughout all levels of the organisation, and which strive to continuously optimise employment practices. Merchants SA (Pty) Ltd has been awarded the exclusive Top Employers South Africa 2017 certification for the fifth consecutive year.
Jennifer Algie, people director at Merchants, explains what makes Merchants a special place to work: “People and customers first is a message that you hear quite often, yet it’s a principle by which we live within Merchants. Merchants is a special place. Our aim is to create meaningful and sustainable futures for our people and the communities that we serve. At Merchants, we believe in unlocking the potential and talent in everyone that crosses our path. We provide development programmes and opportunities for each individual to grow within our organisation and to achieve their true potential.”
The Top Employers Institute globally certifies excellence in the conditions that employers create for their people. The results of this year’s research into the employee conditions of significant employers in South Africa has been announced. Merchants SA (Pty) Ltd is one of the select organisations to achieve the Top Employers South Africa 2017 certification and delighted to be officially recognised as a leading employer.
Crucial to the Top Employers process is that participating companies must complete a stringent research process and meet the required high standard to achieve the certification. To further reinforce the validity of the process, all answers were independently audited, meaning this research has verified Merchants SA (Pty) Ltd’s outstanding employee conditions and earned them a coveted spot among a choice group of certified Top Employers.
The Top Employers Institute assessed Merchants SA’s employee offerings on the following criteria:
* Talent Strategy
* Workforce Planning
* On-boarding
* Learning & Development
* Performance Management
* Leadership Development
* Career & Succession Management
* Compensation & Benefits
* Culture
Samantha Crous, regional director Africa for the Top Employers Institute, comments: “Optimal employee conditions ensure that people can develop themselves personally and professionally. Our comprehensive research concluded that Merchants SA provides an outstanding employment environment and offers a wide range of creative initiatives, from secondary benefits and working conditions, to performance-management programmes that are well thought out and truly aligned with the culture of their company.”
Merchants is an award-winning BPO company with almost 35 years of experience in managing contact centre operations across the globe.