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Ninzi-Connect appoints new MD

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Ninzi-Connect has announced the recent appointment of Martin Haines as MD.
Haines is married with two children and resides in Sandton Johannesburg. In addition to being a travel addict, he is a qualified safari field guide and spent much of his spare time leading expeditions into the African wildlife tracking the Big Five.
Ninzi-Connect is a telecommunications and customer engagement solutions company that provides contact centre management solutions across all market verticals. The company is the South African partner to US company Aspect Software. The world’s leading enterprise contact centre and workforce optimisation provider.
Haines, who is also the son of the business founder Howard Haines, has over 17 years’ experience within the contact centre industry. Much of his early experience was overseas including several years with Aspect UK, where the strategic relationship was initially forged. His experience embraces the entire range of the business activity from initially packing boxes, to installing, maintaining, training, managing, running and consulting on outbound and inbound contact centre solutions.
This work experience was interspersed with 10 years of international travel, during which Haines visited every continent. He returned to South Africa in 2006 and joined Ninzi-Connect as a technical resource, and worked his way up every level of the corporate ladder the same as any aspiring manager would. His final promotion was from assistant Managing Director to Managing Director, and the values and culture of the organisation reflect those of himself.
“Our vision is to be the best omni-channel contact centre provider in the country; to consistently grow our market space and to explore new developments and opportunities. This vision builds on our culture, which is to always deliver the highest standard of service that our customers expect from day one. Our business model is to find ways to help clients drive their business forward, even if we have to move clients and ourselves out of our respective comfort zones,” says Haines.
“Our technology is world class and therefore, we have a very important role in ensuring that our clients get the full value of what our products are capable of providing. Our success in this regard is demonstrated by the fact we have customers on our books who have been with us for 25 years and we are about to launch a new omni-channel product which will further consolidate our position in the south African market,” he adds.