The award is made by SAB in recognition of those companies which consistently exceed and outperform their service level agreements. Dimension Data provides SAB with its outsourced requirements for South Africa in the desktop and server environment as well as technical support.
Grant Bodley, GM of Dimension Data’s outsourcing line of business, says SAB demands very high standards because of the governance and quality control standards it has to meet.
“When SAB Ltd first looked at the outsourcing route some several years ago, they looked for someone who could operate in a multisource environment and meet very specific requirements. We were able to demonstrate that we had real experience and processes, especially in the services and network fields.”