Telkom will upgrade its Internet network from 1 February 2013, in a move towards optimising customer experience. Both residential and business clients will benefit from this upgrade.
As a result, the free local data promotion by a “soft cap” for new and existing customers will be replaced. This means that customers reaching their Internet cap will no longer be limited to local data, but will be able to access international sites.
Instead of hitting a cap, customers will now have their speed slowed down and some of their international activity shaped. Day-to-day activities such as e-mail, banking and browsing will be given priority, while lower priority will be given to high usage applications such as file sharing and streaming services.
There are three options available to customers wanting to surf on full speed again. They are: pre-paid credit card top-up; post-paid billing; or upgrading to a higher cap.