BT has announced that it has been positioned by Gartner, in the Leaders Quadrant in the Magic Quadrant for Communications Outsourcing and Professional Services report for the third consecutive year.
The report by Gartner includes analysis of 21 global vendors that “deliver IT and process services in support of enterprise communications systems and network connectivity”.
The Gartner report says that “leaders affect competitors by the choices they make to create IT service offerings to support business goals, how they align their messaging and personnel to industry needs, and their capability to differentiate value, price and service levels to be first to market with relevant products.
“Vendors in the Leaders quadrant are performing well today, and maintain a stable organisation with a clear vision of market direction. Leaders are building competencies to sustain their leadership positions in the market.”
Additionally, vendor and customer experience weigh heavily in the Leaders quadrant. All these vendors have demonstrated they have significant network management and outsourcing experience, and understand the dynamics needed to deliver network-centric IT services successfully.
“I’m delighted that the BT Global Services team has maintained our leadership position for the third year running. It’s fantastic to see our strategy of investment in high growth markets as well as our solutions for industry sectors so clearly recognised in this report and in the eyes of our customers,” says Luis Alvarez, CEO BT Global Services.
“We’ve refreshed our whole portfolio over the last year and are pleased to see that reflected in Gartner’s analysis,” he continues.
“We’ve built on the existing strengths of our core capabilities in BT Connect’s portfolio of global connectivity solutions and are particularly pleased about the recognition of our capabilities in BT One’s unified communications and collaboration services, and BT Contact centre solutions.
“We believe the leadership position speaks volumes about our commitment to continuously improve our business and the hard work of our highly skilled global team. We know this really matters to our customers around the world.”