Interactive Intelligence, a global provider of unified IP business communications software and services, has announced preliminary results for its fourth quarter and full year, ended 31 December, 2012.
“We had a remarkable end to a record year for orders and revenues in 2012,” says Interactive Intelligence founder and CEO, Donald Brown.
“The business showed excellent growth across the board, with our fourth-quarter performance driven by sales momentum for both our cloud and premises-based offerings as we continue to gain share at the high end of the contact centre market. We received an unprecedented 20 orders of over $1-million in the fourth quarter, involving some of the largest companies in the world.
“Given our strong and growing pipeline of opportunities worldwide, we are maintaining our 2013 total order growth forecast of 20% and currently estimate that approximately 50% of these orders will be cloud-based.”
Highlights of orders include the following:
* Total orders received during the fourth quarter of 2012 grew 119% year-over-year, with a 312% increase in cloud-based orders and a 68% increase in on-premises orders;
* Cloud-based orders represented 39% of total orders received during the fourth quarter of 2012;
* Total orders for the full year of 2012 increased 48% from 2011, including an increase in cloud-based orders of 121% and growth of on-premises orders of 25%; and
* For 2012, cloud-based orders represented 35% of the total order mix and on-premises orders represented 65%.
The company currently expects to report total revenues for the 2012 fourth quarter between $70-million and $72-million, up approximately 21% to 24% year-over-year. For the full year of 2012, the company expects to report total revenues in the range of $237-million to $239-million, up approximately 13% to 14% year-over-year.
Non-GAAP operating margin is expected to be approximately 7% to 10% for the fourth quarter of 2012, and between 3% and 4% for the full year of 2012.
Preliminary fourth-quarter and full year 2012 non-GAAP operating margins exclude stock-based compensation expense of approximately $1,7-million and $6,7-million, respectively, and purchase-related adjustment to revenue and amortisation of intangibles of approximately $770 000 and $2,5-million, respectively.
The company has not completed preparation of its audited financial statements for the year ended 31 December, 2012. These preliminary results may be subject to adjustments and could change materially.
For the full year of 2013, based on the forecasted 20% order growth with cloud-based orders representing approximately 50% of total orders, the company expects 2013 revenues to be in the range of $285-million to $290-million with a non-GAAP operating margin of 3% to 5%.
“We expect our non-GAAP operating margin to be in the low single digits in 2013 due to the rapid growth of our cloud-based orders and our further investments in cloud solutions and sales,” Brown says. “Interactive Intelligence is solidifying its position as a leader in the cloud-based contact centre market, and we plan to extend that position by continuing to accelerate our pace of innovation in the coming year.”