Reliance Communications (RCOM), India’s fully integrated telecommunications service provider and Alcatel-Lucent, have announced a first-of-its-kind, end-to-end network managed services contract aimed at delivering superior customer experience in eastern and southern India up to 2020.
The contract, which extends RCOM’s existing relationship with Alcatel-Lucent’s for over $1-billion, will deliver world-class, seamless voice and data communications services to RCOM customers.
This is India’s first fully integrated strategic agreement, and one of just a few globally, to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.
Alcatel-Lucent will enhance RCOM’s operations, and synergise hitherto independent wireless and wireline teams to form a single network management organisation.
This optimised integration of resources will help RCOM to strengthen its focus on growing its business, with top-of-the-line services to customers. Alcatel-Lucent also will drive a standardisation of the tools, processes and best practices that are applied across RCOM’s businesses.
This strategic agreement will give RCOM the unique capability to proactively assure a high quality and consistent experience for customers regardless of device or type of connection.
To enable the new model, Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce advanced realtime optimisation tools to improve network performance across RCOM’s wireless, wireline, long-distance, fibre and utilities’ functions.
RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutions and applications by Indian telecom customers.
“We are happy to announce our new partnership with Alcatel-Lucent, which is a transformative leap from the limited scope and vision of traditional outsourcing of services,” says Gurdeep Singh, CEO, Wireless Business, RCOM.
“This will enable RCOM to take the lead in offering next generation telecom solutions that will meet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms.”
“This business association is an extension of our long-standing relationship with RCOM, and our commitment to India,” says Rajeev Singh-Molares, president, Asia-Pacific with Alcatel-Lucent.
“It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others.”
Alcatel-Lucent will be responsible for improving network performance and ultimately consistent service quality, with the goal of increasing customer satisfaction and retention across all geographies as per the contract.
“This is first time that national long distance network and access network (Enterprise) is being outsourced to deliver world-class service delivery and assurance performance. Our enterprise customers will be able to deploy state-of-the-art data services with high confidence underpinned by our integrated network and expertise of ALU,” adds Punit Garg, CEO, Global and Enterprise Business, RCOM.
“Having partnered with RCOM over the years, we fully understand what is required to manage and transform its network,” says Munish Seth, president and MD, Alcatel-Lucent India.
“We believe that our extensive experience with RCOM has played a major part in the expansion of our existing relationship, and the awarding of what is one of the largest and most strategic contracts for us to date. This is a significant milestone for Alcatel-Lucent in India.”
As part of the agreement between the companies, Alcatel-Lucent will support RCOM with a wide range of services including operations support system (OSS) integration, services such as benchmarking and radio frequency coverage testing, and service delivery management.
Alcatel-Lucent will also be responsible for network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Alcatel-Lucent will also work closely with RCOM to identify opportunities to introduce new services and expand existing businesses to help realise the full potential of its network.
The agreement between Alcatel-Lucent and Reliance Communications is the first for converged wireless/fixed-line contract in India, and one of only a handful in the world.
Alcatel-Lucent will streamline RCOM’s operations, bringing together previously independent wireless and fixed-line teams to form a single network management organisation. Alcatel-Lucent also will drive a standardisation of the tools, processes and best practices that are applied across the business.
Reliance Communications will benefit from with expertise gained by Alcatel-Lucent from more than 20 years’ experience in network operations, outsourcing and a managed services presence throughout the world, supporting more than 100 operators.