Jasco Enterprise, a provider of business communication solutions and services, and Presence Technology, a worldwide provider of multi-channel contact centre solutions, are working together to deliver a multi-channel contact centre solution that uniquely addresses the evolving requirements and challenges of today’s mission critical, blended contact centres in South Africa.
The result is Presence OpenGate, a powerful and flexible TDM and VoIP gateway that is fully integrated with the Presence Suite.
The combination of Presence OpenGate and the Presence Suite significantly reduces the financial investment needed to deploy a multi-channel solution for the contact centre.
Furthermore, it provides the flexibility to obtain leading edge technology and upsize it or downsize it with a minimum investment. Presence OpenGate has been optimised by Presence Technology’s R&D team to meet the highest demands imposed by the most stringent contact centres, in terms of performance and scalability.
This solution is an optimal option for those contact centres wanting to grow with their existing systems. OpenGate integrates with any CRM, ERP, CMI, and other systems used in most companies.
It operates as a stand-alone solution or as a gateway between the contact centre and PSTN, through T1/E1 interfaces or SIP trunk lines for VoIP. Presence OpenGate allows companies to extend an existing PBX/ACD system to include ACD and CTI capabilities even if the existing switch does not have an ACD or CTI package in place.
“Jasco provides a broad range of integrated turnkey Contact Centre and enterprise telephony solutions to the corporate market. Presence Technology’s products have proven to be important components of the comprehensive platforms we offer our customers,” says Paul Fick, MD at Jasco Enterprise.
“It is powerful, flexible and easily implemented, providing our clients with greater operational efficiency and the competitive advantage that results from better performance management.”