Genesys, a leading provider of customer service and contact centre solutions, has announced the Genesys Partner Network – its enhanced partner programme. To foster success in the market for Genesys business and technology partners, the Genesys Partner Network provides collaborative planning, outstanding programme and business support, and incentives such as discounts and rebates.
With over 400 global partner members, the programme is designed to recognise partners’ expertise, reward them for their total impact in the marketplace, and deliver value to help their businesses thrive.
Key facts of the new programme include:
* Focused partner categories – to better align each partner’s specialised business and technology capabilities with Genesys customers, Genesys has expanded the Genesys Partner Network into seven specialised categories.
These categories include Value-Added Resellers, Specialised Resellers, Cloud Partners, Services Partners, Technology Partners, OEM Partners, and Consultants.  Through this new categorisation, partners will also receive targeted programmes and benefits.
* Simplified partnership tiers – the Genesys Partner Network has consolidated partnership tiers into three levels:  Gold, Silver, and Bronze. The new structure provides a clear path for partners to grow their Genesys business by rewarding them for their individual capabilities, achievements, and value offered to customers.
* Membership status – Genesys welcomes new partners into the programme based upon their qualifications.  As existing partners are acclimated into the new programme, they will be consulted about their status.
* New Genesys University courses – the Genesys Partner Network offers a wide array of training courses through Genesys University, the company’s education and certification programme.  The updated courses incorporated within the programme will help partners remain current with the latest Genesys technology, customer service innovations, and best practices.
“A changing global economy, the explosion of social and mobile customer care, and new innovations in the cloud all require a new and specialised approach to empower and reward our partners,” says David York, senior VP, Global Partners and Alliances.
“The Genesys Partner Network reflects these new customer service realities and our commitment to the partner community, and provides the updated tools, incentives and programmes to ensure continued success into the future.”
“In order to get closer to customers and meet their evolving personalised requirements, today’s customer experience has gone beyond the contact centre,” says Alla Reznik, director of Contact Centre Product Management for Verizon Enterprise Solutions.
“Working together with Genesys, we are anticipating and delivering the capabilities for multinational corporations to transform their customer care operations for greater productivity, efficiency and satisfaction. Our customers value our Gold membership in the Genesys Partner Network, because we are able to create the solutions that matter most to their business – serving customers.”