The South African Post Office has reduced the mail backlog − which has resulted in a revenue loss of R97-million and R6-million in overtime − and anticipates clearing the remainder of the backlog within a few working days.
“The organisation has been working tirelessly to reduce the mail backlog and to restore services to customers since the beginning of the strike. This resulted from contingency plans, which involves employees and volunteers working around the clock,” says Christopher Hlekane, group CEO of the SA Post Office.
Capacity at the Tshwane Mail Centre in Pretoria has reached normal levels. Operations at the Witspos Mail Centre has also improved significantly owing to replacement workers as well as extended work shifts. As a result, 6-million processed mail items were dispatched at Witspos on Tuesday (26 March).