Call centre and communications company Inter-Active Technologies is looking at consolidating on its 2012 successes by focussing on the expansion of its products and services for its clients based in Africa and beyond.
Inter-Active Technologies CEO Brendan van Staaden says that 2012 saw a significant growth in the Inter-Active customer base as they welcomed an increase of over 45% to their new logo account base.
“This is testament to Inter-Active Technologies’ ability to deliver world class services to the customer interaction space,” he says.
Inter-Active Technologies MD Jacqui van Staaden notes that during the course of 2012, the company also introduced new product sets in the social media interaction management space, as well as the adoption of quality and compliance transaction recording technologies.
“We also saw the inclusion of Eyerys CEM and feedback analysis software to complete the Interaction Management Cycle and the deployment of upgraded versions of QlikView and BI mapping tools.
“Further complementing the CIM total solution, Inter-Active Technologies launched a full suite of video conferencing applications, which add significant value to the CIM space for reduction in costs of transacting nationally and internationally,” she says.
After adding a number of new products to its Interaction Management Suite last year, Brendan highlights the fact that 2013 will see Inter-Active Technologies placing the final touches to rounding off the total suite of Customer Interaction Management Tools.
“A single point of contact for our customers is our key driver, so no matter their choice of technology and services, Inter-Active Technologies is there to manage the total project.
“Our focus will also be on development of new media and home based staff to manage customer interactions, while our cloud based platforms will allow significant advances in satellite contact centres to uplift our communities and to provide employment in areas traditionally unexposed to local employment opportunities.”
Van Staaden says the significant growth of the South African business process outsourcing (BPO) industry also played a role in the company’s growth.
“South Africa’s BPO industry grew in 2012 where the rest of the world experienced either minimal or slight growth in the year. With a year-on-year agent growth exceeding 18,5%, the local BPO industry set the stage for growth going forward from 2012.
“Inter-Active Technologies experienced its own measurable growth during this period and, on the whole, it was a fantastic year for BPO in South Africa and for business growth and development within Inter-Active Technologies,” he notes.
“This is testament to Inter-Active Technologies’ ability to deliver world class services to the customer interaction space,” he says.
Inter-Active Technologies MD Jacqui van Staaden notes that during the course of 2012, the company also introduced new product sets in the social media interaction management space, as well as the adoption of quality and compliance transaction recording technologies.
“We also saw the inclusion of Eyerys CEM and feedback analysis software to complete the Interaction Management Cycle and the deployment of upgraded versions of QlikView and BI mapping tools.
“Further complementing the CIM total solution, Inter-Active Technologies launched a full suite of video conferencing applications, which add significant value to the CIM space for reduction in costs of transacting nationally and internationally,” she says.
After adding a number of new products to its Interaction Management Suite last year, Brendan highlights the fact that 2013 will see Inter-Active Technologies placing the final touches to rounding off the total suite of Customer Interaction Management Tools.
“A single point of contact for our customers is our key driver, so no matter their choice of technology and services, Inter-Active Technologies is there to manage the total project.
“Our focus will also be on development of new media and home based staff to manage customer interactions, while our cloud based platforms will allow significant advances in satellite contact centres to uplift our communities and to provide employment in areas traditionally unexposed to local employment opportunities.”
Van Staaden says the significant growth of the South African business process outsourcing (BPO) industry also played a role in the company’s growth.
“South Africa’s BPO industry grew in 2012 where the rest of the world experienced either minimal or slight growth in the year. With a year-on-year agent growth exceeding 18,5%, the local BPO industry set the stage for growth going forward from 2012.
“Inter-Active Technologies experienced its own measurable growth during this period and, on the whole, it was a fantastic year for BPO in South Africa and for business growth and development within Inter-Active Technologies,” he notes.