Marval South Africa, a leading local provider of innovative, holistic solutions that support IT governance, risk management and service management, has recently introduced its high-speed MSM Universal Mobile App to ensure great customer service while on the move. 
The Mobile Web App is fully compatible with all mobile devices and ensures MSM IT service management (ITSM) software is compatible and optimised for the use on mobile devices and other platforms such as Android, iPhone, iPad, Blackberry and Windows mobile devices.
Marval’s 100% web-based solution, developed using the .NET technology platform, delivers a zero footprint and thin client solution to any browser enabled device. Requests can also be updated while offline; when users are unable to establish a wireless signal, the app will synchronise all inbound and outbound data as soon as coverage is established.
This App includes built in functionality, flexibility and scalability to enable ITSM process automation and continual service improvement.
“We have introduced this App to the market as more and more of our customers depend on mobility to increase productivity and adaptability in service provisions. It has been implemented by organisations across many diverse sectors worldwide and is used for internal and external support as well as by providers of outsourced and managed services,” says Edward Carbutt, executive director of Marval SA.
The MSM mobile app enables users to reduce IT support costs, offload calls to service desks, raise and update requests, approve and reject change and service requests, escalate issues and respond to assigned incidents, view and track work list and view news updates.
The screen layout of the mobile app adjusts automatically to the size and orientation of the mobile device in use and enables users to work offline and store data.
Marval MSM is an advanced, feature-rich, process-based, integrated ITSM software solution which can be used by an entire organisation. Marval MSM is designed to improve the quality of support services, productivity and customer experience as well as reduce overall costs and with the mobile app, it has never been easier.
“Marval MSM is designed to be flexible and easy to configure and deploy. The lightening fast application provides integrated process management support and is ITIL process compliant and ISO/IEC20000 compatible software.
“The user-friendly service functionality provides comprehensive management reporting and dashboards and comes with user-definable access controls and views. The latest app takes Marval MSM to the next level especially in today’s fast-paced increasingly mobile environment,” concludes Carbutt.