The Western Cape’s Department of Health (DOH) has been named as the winner of OpenText’s global User Adoption award. 
The award ceremony, which recognises customers from around the world for its efforts in deriving business value from innovative and successful OpenText deployments, took place at the company’s Enterprise World Conference in Orlando, Florida.
Nominated by local implementation partner, Datacentrix, the award was received by the Department’s director of information management, Ian de Vega.
According to Trish Dicks, national strategy manager: enterprise content management (ECM) public sector at Datacentrix, the department’s rollout of OpenText’s ECM Suite was to support key document management processes for several of its projects.
“The DOH has seen a number of major benefits thus far, including a move towards a paperless environment and improved workflow processes. Fast retrieval of relevant information has also led to more efficient and effective business processes, ultimately enhancing service to the public.
“From a user adoption perspective, something that can be an enormous challenge for any technology implementation, Western Cape Government Health is using an integrated change management approach, ensuring human resources and organisational environment impacts are considered and appropriate measures taken, demonstrating that change is driven from the top management levels down, and providing learning and development programmes to ensure the users not only understand why the change is being implemented but also have the skills to use the new processes going forward.
“This strategy has proven to be extremely successful, resulting in high adoption rates in the fully deployed environments, and global recognition from OpenText. As the implementation partner in this project and an OpenText global alliance partner, Datacentrix is proud to be associated with the Department and its forward-thinking approach to technology.”