During March, MTN detected a technical error that occurred on its system. The error resulted in MTN’s BlackBerry (tiered service) customers depleting their data at a faster rate than usual.
“Our technical team has been investigating the root cause of this error, to resolve the issue. In keeping with our promise, the affected customers are being provided with an additional 200Mb bundle. We apologise to our loyal customers for the interrupted experience. This is certainly not consistent with our standards,” says Karel Pienaar, CEO of MTN SA.
MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry bundles.
“We are currently monitoring this solution, and will continue to do so until our range of BlackBerry services operate as intended. We wish to assure our customers that we are working tirelessly to find a speedy resolution to this issue,” adds Pienaar.
MTN will continue to provide BlackBerry Internet Services (tiered service) to its customers.
“Our technical team has been investigating the root cause of this error, to resolve the issue. In keeping with our promise, the affected customers are being provided with an additional 200Mb bundle. We apologise to our loyal customers for the interrupted experience. This is certainly not consistent with our standards,” says Karel Pienaar, CEO of MTN SA.
MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry bundles.
“We are currently monitoring this solution, and will continue to do so until our range of BlackBerry services operate as intended. We wish to assure our customers that we are working tirelessly to find a speedy resolution to this issue,” adds Pienaar.
MTN will continue to provide BlackBerry Internet Services (tiered service) to its customers.